Bronwyn Smith

I'm a 25-year-old woman with experience in customer service, front-of-house and back-of-house duties, working in fast-paced and high-pressure environments, cash handling, using a cash register/POS, recruitment, personal assistance, and transcription.

I have great communication skills, with the ability to work effectively both independently and as part of a team. I'm adaptable and eager to learn new systems and skills. I am honest to a fault and have a high level of patience.

My strong motivation to work hard and grow within my employment is both intrinsic and extrinsic.

I have experience interacting with difficult and/or intoxicated individuals through being a Waitress and Personal Assistant/Recruitment Agent. This includes both over the phone and face-to-face. I maintain the ability to stay calm, professional, and helpful in interactions with clients that are unhappy or intoxicated.

Due to the nature of my current employment, I am available to begin new employment immediately.

Waitress and Cashier at Fish Finder (2020-01 – 2021-12)

• Customer service in a fast-paced environment.
• Cash handling and payment processing.
• General front-of-house duties.
• Maintaining cleanliness and presentation standards.
• Stock-take and replenishing stock when low.
• Communicating effectively to my superiors.
• Using the till/POS.
• Communicating with the kitchen staff and other waitron staff to ensure all customers are taken care of in a timely manner.
• Cooking staff lunch for up to 12 people.
• Was trained to help with cooking restaurant menu dishes during lockdown.
• Dealt with Mr Delivery orders.
• Cleaning up and organising for the next shift to take over.

Maternity Leave (2021-01 – 2022-12)

Personal Assistant / Recruitment Agent at On Line Personnel (2022-01 – 2022-12)

• Recruitment and candidate liaison.
• Interview scheduling and coordination.
• Administrative and office support.
• General personal assistant responsibilities.
• Organising interviews between companies and candidates.
• Sourcing suitable candidates for positions in the United Kingdom.
• Trained a co-worker for my position before I left.

Transcriber (2022-01 – Present)

• Produce accurate transcripts from audio recordings.
• Maintain confidentiality and attention to detail.
• Meet deadlines while maintaining a high standard of accuracy.
• Work with colleagues to ensure consistency throughout cases.
• Assisted colleagues when they were stuck or needed help with transcribing their case/portion of the case.
• Proofread colleagues transcriptions when requested.

Matric – PE Academy (2018-01)

A1 French Course in French – Alliance Française (2019-01)