Buhle Ngcobo

Enthusiastic and professional who enjoys being part of a successful and productive team as well as working independently. Quick to grasp new ideas and concepts. Able to work well on own initiative and can demonstrate high levels of motivation required to meet the tightest of deadlines.

Recurring roles in leadership and achievements in branch managerial roles allows the opportunity to push myself. Time management is a trait that I possess and is up to par. The windscreen replacement industry is high pressure as the service provided must be flawless with a quick turn around time.

Working under those pressures aids in quick problem solving and attention to detail. High EQ that I develop interpersonal communication skills, such as listening, empathizing, i.e. problem-solving through life experiences.

Branch Manager at Mzansi Auto Glass (2022-02 – Present)

Branch Manager at Mzansi Auto Glass, Auto Glass Replacement & Repair industry

• Supervised a staff of 9 employees
• Planning, organising, leadership and enforcing controls of all company operations in line with the company strategy
• Management of all staff by enforcing the company disciplinary code and values
• Management of all local sales activities from client request to the actual fitment of the glass. Ensuring that every sales opportunity is exploited for the benefit of the company
• Management of the office staff by ensuring that all of them have the right tools (e.g. PCs) to do their jobs
• Management of the fitment teams, ensuring that fitment teams have all the tools (including cell phones for communicating with clients) and consumables necessary to do fitments
• Ensuring that there is no waste of company resources, by implementing, inter alia, controls for glass stock and consumables. Advance the cause of saving company costs
• Ensuring cleanliness of the branch in order to satisfy our clients and other stakeholders
• Ensuring that the culture of excellence prevails in the company. Every employee must take ownership and leadership in their area of operation
• Assist in the management of the current insurance contracts and any other future contract/s
• Liaise with Claims Consultants and ensure that their needs are satisfied
• Check and timeously process new claims that come through e-mail requests and or any other platform that the company may utilise in the future
• Keep client/s updated on the progress of the claim especially for emergency situations
• Processing and finalisation of new claims
• Processing of orders with suppliers on ERP System
• Request Supplier Invoices and Job Cards for work completed in order to GRV and Payment purposes
• Processing of quotations and conversion to Tax Invoices on ERP System
• Capturing of Supplier Invoices and other necessary documents on the Shared Folder
• Negotiate better prices with Service Providers
• Liaise with outsourced Service Providers to ensure that claims are executed as per the company's client expectations
• Resolve customer complaints timeously and/or in line with Customer Service Level agreements
• Liaise with internal fitment teams and job schedulers to ensure that claims are executed as per clients' expectations
• Ensure transfer of skills
• Compile monthly report for leave applied by all employees

Accounts Officer at Mzansi Auto Glass (2019-01 – 2022-01)

Accounts Officer at Mzansi Auto Glass, Insurance and Financial Services industry

• Creating quotations on ERP system
• Processing quotations into customer invoices that need to be sent to brokers/insurers
• Collecting excess money from clients after fitment of windscreens have been completed
• Scheduling fitment appointment for clients to replace their windscreens
• Processing supplier invoices received from suppliers
• Stock inventory

Digital Customer Care Consultant at MultiChoice Group (2018-10 – 2018-12)

Digital Customer Care Consultant at MultiChoice Group, Broadcast Media Production and Distribution industry

• Providing technical support by assisting customers with complaints/issues they had regarding the DStv streaming platform Showmax
• Providing clarity on billing queries of the customer's Showmax subscription
• Respond to customers that have technical errors while streaming on Showmax via the ERP system in the form of chatting or replying to emails
• Account management, including upgrades, downgrades, and cancellations

Journalism Intern at Media 24 – City Press (2017-08 – 2017-10)

Journalism Intern at Media 24 – City Press, Newspaper Publishing industry

• Researching and writing articles on local news, events, and features under the supervision of experienced reporters
• Conducting interviews with community members, officials, and experts to gather quotes and information for stories
• Verifying facts, figures, and sources to ensure accuracy before publication
• Helping to edit articles for clarity, grammar, and adherence to the publication's style guide
• Attending events and assist taking photos for articles as needed

Admin Intern at PBM Creation Pty (Ltd) (2016-12 – 2017-01)

Admin Intern at PBM Creation Pty (Ltd), Personal Protective Equipment (PPE) industry

• Assisting with the organization and maintenance of office supplies, equipment, and records
• Inputting and managing data related to inventory, orders, and customer inquiries
• Helping to coordinate meetings, appointments, and travel arrangements for staff
• Assisting with making deliveries of products to clients

Junior Promotions Manager at Ventso Group Pty (Ltd) (2016-05 – 2016-08)

Junior Promotions Manager at Ventso Group Pty (Ltd), Branding & Marketing industry

• Conducting research to understand target audiences, market trends, and competitor strategies
• Conducting research for clients that needs promoters as a means of promoting new products/services
• Conducting talent searches for them to be in the database and used to execute promotion days or activations
• Helping to plan and execute promotional events or product launches
• Plan days for briefings and training
• Supervise on days of promotions and activations
• Compile survey that determines whether clients were satisfied with the service

Public Relations/ Admin Intern at Ventso Group Pty (Ltd) (2015-11 – 2016-02)

Public Relations/ Admin Intern at Ventso Group Pty (Ltd), Branding & Marketing industry

• Maintain the social media accounts of Ventso Group
• Contribute to company events
• Conduct research for ways to improve on the company services
• Write business proposals and press releases
• Follow up with clients regarding service feedback
• Organise meetings with clients
• Compile database of clients
• Provide convenient platforms for fluent internal communication

BA in Public Relations – Pearson Institute of Higher Education (now t/a Eduvos) (2017 – 2017)

National Senior Certificate in General Education – Midstream College (2013 – 2013)