Bulelani Gecani

I am a highly self-motivated person that reflects passion in all I do. My personal belief is that hard work reaps great benefits. Trust and loyalty are the key elements in adding to the success of any business and that is what I strive to achieve in any working environment. I will do my utmost for personal and professional growth.

IT Intern at KSD FET College (2014-01 – 2015-12)

• Troubleshoot and resolve computer problems; build and upgrade systems
• Installing hardware and software systems
• Maintaining or repairing equipment
• Troubleshooting a variety of computer issues
• Setting up computer security measures
• Configuring computer networks
• Offering technical support on-site or via phone or email
• Administrating the Active Directory
• Perform general maintenance for clients
• Tutor clients on use of hardware and software
• Troubleshooting the server & monitoring

Junior IT Technician at Africa's Best 350 (2017-01 – 2017-12)

• Joining new and old computers to the domain
• To support users remotely through teamviewer, KASEYA Agent, as well as onsite as directed
• Installing and configuring Remote Desktop Connection(Evolution) server
• Installing CaseWare Software
• Assist clients on VIP Payroll server and finance documents
• Crimping the LAN cables

Fibre Support Consultant at Altron Bytes People Solutions

Provide efficient and effective technical support to Home-Connect customers at all times.

• Deal with 1st line desktop, laptop, network, server, Wi-Fi and internet related issues
• Preconfigure routers for FTTH router installation, this is not limited to PPPoE, L2TP, SSID and password etc
• Assist clients remotely with connectivity issues. Where required, also assist on site with customer connections
• Proactively monitor and report on network and system outages
• Troubleshoot, diagnose and resolve networking technologies support queries as well as other third party faults
• Prioritizing and managing open and pending tickets effectively and timeously using the online ticketing system
• Respond to clients and responding to tickets logged within stipulated Service Level Agreements (if any)
• Coordinating with external and 3rd party suppliers/providers to resolve any customer issues
• Logging of all customer queries with suppliers in the respective processes and support ticketing system(s)
• Respond and communicate professionally to clients via all communication tools provided (Phone, Ticketing System, SMS systems …etc.)
• Identifying, reporting trends with customer queries and escalating to IT Team Lead and or management for recommendations on a resolution
• Escalating in a timeous fashion to management
• Following Processes and written instructions to resolve a fault or setup/update a new solution
• Available to perform afterhours and Standby technical support as and when required
• Establishing a good working relationship with colleagues, customers, suppliers and other professionals
• Take responsibility and endeavor to keep Home-Connect computers, network equipments and other machinery operational, safe, clean and secure at all times
• Assisting in creating, updating and documenting problem resolutions
• Adhere to CipherWave Home-Connect policies, processes and procedures
• Arrange and conduct FTTH routers setups at client's homes

IT Support Engineer at IT Computer Systems PTY (LTD)

• Configuring AVAYA & CISCO Phones
• Configuring Firewall (Sophos UTM9)
• Managing GSuite Admin Services
• Installing network printers
• Managing Active Directory Administrative Centre
• Procurements Hardware and Software for the company
• Network Cabling (Setup, Patching, VLAN)
• Managing incidents and requests using ESM Directory
• Troubleshooting Network
• Remote Support
• Managing Office 365
• Troubleshoot Internet
• Setting up workstation
• SMTP Configuration
• Setup access point
• Managing Access control system
• Re-Imaging systems
• Cloud Backups

Grade 12 – Dalibaso Senior Secondary School (2009)

Information Technology: End User Computing in NQF Level 3 – CTU Training Solutions

Information Technology: Technical Support in NQF Level 4 Certified – CTU Training Solutions

Configuring Windows 8.1 – KSD FET College

CCNA (Routing and Switching) in 200-301 – Boston College