Bulelani Ncedana

Detail-oriented Technical Support Technician and Videoconferencing Specialist with over 4 years of experience in high-stakes environments like First Rand and Dimension Data. Proven expertise in AV/VC maintenance, installation, and multi-level user support. Committed to delivering professional, client-centric service while continuously honing technical knowledge in challenging workspaces.

Technical Support Technician & VC Specialist at First Rand (2018-03 – 2019-08)

• Provided high-level support for senior management and call center agents to ensure seamless daily operations.
• Managed the maintenance and optimization of AV and Videoconferencing (VC) rooms.
• Offered specialized technical guidance as a Videoconferencing Specialist.

IM Engineer / VC Specialist at Dimension Data (2016-02 – 2018-02)

• Executed professional VC and AV installations and handled routine room maintenance.
• Delivered consistent technical support to customers, resolving complex hardware and software issues.
• Served as the primary specialist for all videoconferencing technical requirements.

Computer Facilitator & Technician at Kusile Primary School (2015-05 – 2016-01)

• Spearheaded the complete setup of the school's computer lab, including all software installations.
• Maintained lab hardware and provided ongoing technical troubleshooting.
• Educated students through the delivery of comprehensive computer studies curriculum.

National Diploma (ND) in IT, Level 2 – Walter Sisulu University (2011)

Matric (Grade 12) – Tyhilulwazi High School (2000)