Bulelwa Bisholo

Aspiring Data Analyst transitioning from financial services with hands-on experience using SQL, Excel, Power BI and Python to analyse customer and financial data. Built end-to-end analytics projects in credit risk and customer churn, applying data cleaning, exploratory analysis, dashboard development and business reporting to generate actionable insights. Strong analytical, problem-solving and stakeholder communication skills.

Client Services Consultant - Intelligent Debt Management Group

(2022-03 - 2025-11)

• Managed a monthly portfolio of 275–300 customer accounts.
• Handled approximately 30 customer cases daily while meeting operational targets.
• Developed weekly Excel reports using Pivot Tables to analyse consultant performance.
• Maintained the highest Customer Satisfaction (CSAT) ranking within the team for nearly a year.
• Used the MIP CRM system to maintain accurate customer records and workflow management.

Office Administrator - Furntech Cape Town

(2015-03 - 2016-07)

• Processed and captured supplier invoices, ensuring accurate financial records.
• Reconciled supplier invoices against purchase orders and resolved discrepancies.
• Managed petty cash and stock-related invoices.
• Communicated with suppliers and clients regarding orders and invoice queries.
• Maintained organised administrative and financial records.

Advanced Diploma - Accounting - Cape Peninsula University of Technology

Diploma - Accounting - Cape Peninsula University of Technology