EPWP Trainee Assistant Level One - CITY OF CAPE TOWN
(2023-06 - 2025-03)
Urban Mobility: Roads Infrastructure
- Performing general maintenance and repair work to roads stormwater system
- Operating small plant and equipment as well as doing general labour tasks
- Using pressure-cleaning devices to clear blockage and remove debris
- Preparing and cleaning of worksite, equipment and tools
- Able to work in all weather conditions
- Willing to work outside of normal working hours
Customer service agent - Webhelp
(2021-09 - 2023-06)
- Listening to customer concerns and providing answers and information
- Taking orders and processing billing and payments
- Obtaining and correctly recording customer information
- Reviewing and making changes to customer account
- Handling customer complaints
- Keeping records of customer interactions
- Ensuring customer satisfaction
Switchboard Operator - SUNRISE MULTI FRANCHISES (AGENT)
(2020-01 - 2020-11)
- Managing switchboard calls
- Updating telephone list
- Directing calls to the right department
- Assist wards and Doctors with faulty telephones/lines
- Any other duties or tasks that may arise during the normal course of the day
- Updating speed dials
- Assists internal and external patience with queries
