IT Service Desk Analyst
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APPLICATION FOR IT SERVICE DESK AGENT
I am writing to express my interest in the above-mentioned position as advertised in the Indeed.
I am a person that likes to co-ordinate and gather information. The experience that I have gained while working at the previous companies has also equipped me with the knowledge and skill of being able to work with people, how to handle pressure and the ability to assist people with their daily computer related problems.
My current duties are to provide telephonic user support, assist users with Windows/ Novel accounts, printing problems and setting up Outlook mailboxes and Internet as well as log all computer related calls and to follow-up on these calls, all of which I have mastered. I am a person that does not like to dwell in my comfort zone that I why I want to undertake this new venture.
I trust that you will take my request into account, and I look forward to a favourable response, should you require further information please feel free to contact me
The experience that I have gained while working at the previous companies has
Equipped me with the knowledge and skill of being able to work with people, work under pressure, improved analytical skills while assisting people with their daily computer
Related problems.
My current duties are to provide telephonic user support, assist users with Windows/
Novel accounts, printing problems and setting up Outlook mailboxes and Internet as
Well as log all computer related calls and to follow-up on these calls, all of which I have
Mastered. I am a person that does not like to dwell in my comfort zone which is part of The reason I am looking for new opportunities. I look forward to hearing from you, my
Contact details are provided above.
Course: Bookkeeping and Accounting Certificate
Institution: PC Training and Business College
Institution: Thembelihle Comprehensive High School
Bauman’s Training Centre - Certified Helpdesk Professional Course – 2001
Connect Solution - Customer Communication Course – 2001
MS Share Point Course - 2006
