Bulelwa Nyawula

Reliable, multilingual and detail-oriented administrative support professional with experience in document management, stock capturing, customer communication, and internal operations. Known for managing filing systems, verifying financial and inventory records, and maintaining professional communication with stakeholders. Seeking to contribute strong organisational skills and a positive attitude.

Sales Assistant & Admin Support - Keedo Kids Store - Sandton City Mall

(2020-01)

• Maintain and organise physical and digital filing systems for transaction records and operations.
• Process and capture stock movements and handle IBT documentation.
• Record daily banking and support financial reconciliations.
• Draft and respond to internal email correspondence with head office.
• Assist with customer service calls and manage point-of-sale queries.

Sales Assistant - Poetry (Cape Union Mart Group) - V&A Waterfront

(2018-09 - 2019-12)

• Maintained accurate records of daily sales, stock levels, and customer transactions.
• Assisted with inventory control, including receiving deliveries, updating stock registers, and processing returns.
• Handled point-of-sale systems and completed cash-ups and banking procedures with accuracy and accountability.
• Managed in-store filing systems for invoices, receipts, and daily sales reports.
• Responded to internal communications and ensured prompt email correspondence with head office and suppliers.
• Provided high-quality customer service in person and via phone, resolving issues efficiently.
• Supported store management in scheduling, stock-taking, and merchandising planning.
• Contributed to team administrative tasks, such as preparing shift rosters and daily checklists.

Sales Assistant - Banana Republic - Cape Town

(2016-04 - 2016-12)

• Supported day-to-day operations by managing filing systems for receipts, returns, and stock reports.
• Processed merchandise transactions accurately using POS systems and maintained financial documentation for auditing.
• Handled incoming stock deliveries, updated inventory logs, and ensured alignment with stock control systems.
• Drafted and responded to internal store emails, including stock requests and shift communication with management.
• Managed floor stock presentation and executed inventory cycle counts, contributing to accurate recordkeeping.
• Responded professionally to customer queries and assisted in resolving product or transaction-related concerns.
• Participated in administrative tasks, including schedule coordination, opening/closing registers, and daily reporting.

Sales Assistant - Stuttafords - Cape Town

(2012-01 - 2015-05)

• Maintained daily sales records, managed customer receipts, and assisted in compiling weekly performance reports.
• Processed and documented incoming and outgoing stock, ensuring accurate data entry into inventory systems.
• Assisted with the administrative handling of returns, exchanges, and customer account records.
• Answered phone calls and provided product information, store policies, and support to internal departments.
• Participated in store communication processes, including reporting stock issues and preparing handover notes.
• Supported the back-office team with filing, organising promotional material, and assisting with in-store audits.
• Collaborated on team scheduling and ensured documentation was in place for opening and closing procedures.

Certificate in Computer Literacy - Megabro Computer School (2010)

National Senior Certificate (Matric) - Mtirara Senior Secondary School (2009)