Busisiwe Klaas

Analytical and process-driven AI Safety & Process Analyst with hands-on experience in Large Language Model (LLM) red-teaming, model output validation, and commercial process engineering. Combines a strong foundation in Industrial/Organizational Psychology with practical expertise in Supervised Fine-Tuning (SFT), Reinforcement Learning from Human Feedback (RLHF), and data visualization. Proven track record of evaluating complex workflows, identifying operational risks, and translating technical findings into actionable executive reports for diverse stakeholders.

AI Trust and Safety - Red Teaming Specialist at Invisible Technologies (2023-09 – 2026-02)

• AI Trust and Safety- Red Teaming Agent April 2024 – February 2026
• Execute adversarial attacks and scenario stress testing against client LLMs to identify system vulnerabilities, prompt leakage, and unsafe API responses.
• Audit and flag violative or non-compliant model outputs against defined trust, safety, and ethical guidelines.
• Evaluate conversational AI and chatbot systems to measure contextual accuracy, safety controls, and alignment quality.
• AI Trainer September 2023 – April 2024
• Trained enterprise AI models using Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF) methodologies.
• Conducted contextual relevance analysis, response ranking, and error tagging to optimize model response quality and safety standards.

UX Report Writer & Data Analyst at Global App Testing (2023-05 – 2023-09)

• Synthesized qualitative and quantitative usability study data to author comprehensive UX research reports containing actionable improvement recommendations.
• Utilized Metabase and Excel to analyze user interaction data and build visual representations of study findings for client teams

Commercial Graduate Trainee at Clicks Group Limited (2021-01 – 2022-01)

• Evaluated operational processes across retail stores and logistics warehouses, introducing lean optimization strategies to minimize waste and improve inventory flow.
• Analyzed consumer spending trends and operational data, conducted cost-benefit analyses, and presented findings directly to company executives.
• Collaborated with cross-functional stakeholders across business levels to streamline operational efficiency and de-escalate complex customer/operational feedback loops.

HR Organizational Psychology Lecturer (Contract) at Rhodes University (2020-08 – 2021-01)

• Developed study materials, case studies, and assessments covering job analysis, personnel selection, performance evaluation, and strategic HR management.
• Engaged with departmental stakeholders and facilitated interactive online learning modules for second-year university students.

Bachelor of Social Sciences in Organizational Psychology – Rhodes University (2019 – 2020)

Bachelor of Social Sciences in Industrial Psychology, International Relations, Economic Sociology – Rhodes University (2015 – 2018)