Busisiwe Masikwana

I am a highly expirience call center agent/representative with 5+ experience, I am hardworking committed and honest young lady who is capable of working in a team as well as my own initiate or without supervision. I am reliable and punctual, I have extensive expirience in public procedures and with my own flexible nature. I am a fast learner, I am willing to learn as fast as possible also able to work under pressure.

Learning new skills is something that excites me and I like to tackle new challenges as this is how I learn. I do believe I do well in a wide variety role as I have lots of expirience Outbound, Inbound, Emails, Webchat and face to face retail customers service.

Health care Advocate - Ttec - Cape Town

(2025-03)

• Prescription refills
• Calling Hospitals & Doctors office
• Medical claims
• Medical authorizations
• Processing mediation online orders

Customer Service Advisor - WNS (British Gas Utilities) - Cape Town

(2023-01 - 2024-12)

• Billing
• Smart meters
• Payment arrangements
• Work on back office cases
• Complaints
• Prepayment meter top ups

Customer Advisor - Capability BPO (Instarcart campaign) - Cape Town

(2022-01 - 2022-09)

• Processing Online shopping via Inbound calls.
• Tracking customers Orders.
• Calling shoppers delivery drivers for customers orders.
• Transferring Customers to relevant departments

Customer Advisor Outbound collections (SIGMA RED) & Early Collections - SIGMA SA (EON Energy Collections) - Cape Town

(2019-11 - 2022-01)

• Taking inbound calls for customer who wants to discuss their utility account ( gas & electricity )
• Setting up payment plan for customer
• Taking payments
• Payment Adequate ( giving customers their Direct Debits update when its their annual review date process the new payment amounts )
• Outbound Collections
• Updating customers account with their meter readings/modifying their payment arrangements .

Customer Advisor - Webhelp SA (EasyJet Campaign) - Cape Town

(2019-01 - 2019-07)

• Taking inbound calls for new bookings and making payments
• Calling the airport for more information and assistance needed by the customers
• Changing customers ticket( date,time,route etc)
• Emailing customers their billing and ticket information when needed
• Assisting them with any tech issues they have on their mobile app when they want to check in and print their boarding pass

Webchat and Email advisor - Webhelp SA (YODEL CAMPAING) - Cape Town

(2018-08 - 2018-12)

• Assisting customers to track their parcels advising them with delivery information
• Emailing the depot with regards customers parcels
• Emailing the clients with customers complaints

Customer Advisor - Teleperfomance (Voda phone Campaign) - Cape Town

(2016-08 - 2017-04)

• Helping customers with their Billing queries
• Taking inbound call to customers needing assistance with their account/app
• Making payment arrangements and taking payments
• Assisting with technical errors regarding their phones,laptops,Wifi etc.

Customer Advisor - CAPITA SA (Carphone Warehouse campaign) - Cape Town

(2015-08 - 2016-06)

• Processing online orders
• Taking inbound calls
• Making outbound calls when more information needed from customers
• Taking payments from customers who are willing to make payment over the phone.

Customer and Sales assistance - Cotton On V&A - Cape Town

(2013-05 - 2015-06)

• Promoting new stock in store
• Unpacking of stock
• Cash Desk
• Working at store room

Certificate - Basic Computer Course - Ikamva Labantu (2018-05 - 2018-06)

Matric - Maths Literacy Life Science English Isixhosa Physical Science Life Orientation Geography - Khulani High School (2008-01 - 2012-12)