Busisiwe Matanda

I have 2 years working as a real estate consultant and administrative assistant at Simphiwe molefi properties,I have broad knowledge when it comes to Customer service, handling enquiries and engaging with customers in positive and energetic manner.I am also interested in exploring other sectors and believe I would be a great asset to the team by bringing my skills

Real estate consultant and administrative assistant at SimphiweMolefiproperties (2024-08 – 2026-05)

• PROPERTY ADMINISTRATION AND LISTING
• Property Administration & Listings
• Listed residential and commercial properties for sale and rental across multiple platforms including Property24, Facebook, Instagram, TikTok, Grab Real Estate, and Landelity
• Maintained and updated property listings on WhatsApp and company website platforms
• Conducted weekly stock reports and rent roll reports to ensure accurate inventory management
• Utilized Lightstone and WinDeed databases to compile accurate property information for listing presentations and valuations
• Applied GIS mapping tools to provide geographic and visual support for property listings
• Performed property valuations based on location, market trends, and property condition
• CLIENT RELATION & BUSINESS DEVELOPMENT
• Client Relations & Business Development
• Coordinated property viewings, on-show houses, and client appointments using GoogleCalendar and scheduling tools
• Managed inbound and outbound client enquiries via phone calls, WhatsApp, email, and social media platforms
• Executed 30+ cold calls weekly to generate leads and grow the client pipeline
• Followed up on leads and captured client data using a Customer Relationship Management (CRM) system
• Provided general administrative support to office visitors and maintained professional client relationships
• LEASING AND TENANT MANAGEMENT
• Conducted comprehensive tenant screening including background checks for prospective rental clients
• Drafted legally compliant lease agreements for residential and commercial rental properties
• Collected and processed monthly rental payments and enforced rental collection procedures
• Explained and administered security deposit requirements to prospective tenants in accordance with rental regulations
• Ensured compliance with the Protection of Personal Information (POPIA) Act in all client interactions
• SALES AND CONVEYANCING
• Prepared sole, open, dual, and exclusive mandate agreements for property sales transactions
• Facilitated conveyancing processes in collaboration with Campledge Attorneys to transfer property ownership from seller to buyer
• Coordinated FICA documentation for clients applying for home loans and FLIPS funding in partnership with SA Home Loans, ooba, Standard Bank, and BetterBond
• DIGITAL MARKETING & ADVERTISING
• Developed and executed digital marketing campaigns to advertise properties on Facebook, TikTok, Instagram, and WhatsApp
• Created marketing materials and presentations to support property sales and company branding initiatives
• Scheduled and distributed birthday messages to clients as part of the company's customer relationship strategy
• OFFICE ADMINISTRATION & COMPLIANCE
• Attended weekly marketing meetings, recorded minutes, and distributed to relevant stakeholders
• Captured and maintained client and property data files using office management systems
• Organized and maintained a structured filing system for physical and digital documents
• Photocopied, scanned, and distributed documents as required by the office
• Print out Documents that are needed by the office and clients
• Attending clients that are visiting the office for enquiries
• Type professional letters for my principal and response to clients enquiries via email and phonecall

Business management – Lovedale tvet college (2019 – 2020)

National certificate(Matric) in Nated certificate – Holy cross senior secondary school (2017 – 2017)