Byron Thompson

Results-driven sales and operations professional with 15+ years of experience across hospitality, key account management, and business leadership. Proven ability to generate revenue, exceed targets, and build long-term client relationships. Known for strong communication skills, resilience, and the ability to perform in high-pressure, target-driven environments.

Naturally confident engaging with clients and closing opportunities, with a hands-on leadership style that drives team performance and customer satisfaction.

Restaurant/Operations Manager - The Bay Club & Social, Blue Bay Lodge

(2025-07)

• Lead a high-volume restaurant operation servicing lodge guests, functions, and events
• Drive revenue through upselling, service excellence, and team performance
• Manage staffing, stock control, and operational costs to maintain profitability
• Handle guest relations and resolve issues, ensuring repeat business and positive reviews
• Coordinate with departments to deliver seamless guest experiences

Managing Director - Paternoster Brewery

(2023-03 - 2025-06)

• Owned and executed overall business strategy across restaurant and brewery operations
• Increased customer engagement and sales through marketing and brand positioning
• Managed financial performance including budgets, margins, and cost controls
• Led product innovation and customer experience improvements
• Built, trained, and managed a multi-functional team

Sales Manager - West Coast Distillers

(2022-02 - 2023-02)

• Grew brand presence and increased sales across the region
• Secured new clients and strengthened key account relationships
• Conducted tastings and sales presentations to drive product uptake
• Worked closely with production and operations teams
• Managed and motivated a small sales team to meet targets

Restaurant Manager - Gaaitjie Restaurant

(2020-02 - 2022-03)

• Managed operations in a high-end dining environment
• Delivered exceptional customer service to maintain strong reputation
• Improved efficiency and reduced operational costs
• Produced financial reports and tracked performance metrics

General Manager - Blikkie Pizzeria

(2014-05 - 2020-02)

• Led full business operations over a 6-year period
• Improved revenue through operational efficiency and marketing initiatives
• Recruited and developed a strong, reliable team
• Managed supplier relationships, budgets, and compliance
• Implemented improvements that enhanced profitability

Key Account & Sales Roles - Pernod Ricard

(2008 - 2014)

• Consistently met and exceeded sales targets and KPIs
• Managed key accounts and developed new business opportunities
• Built long-term relationships with clients across multiple sectors
• Handled negotiations, pricing, and contract discussions
• Strengthened brand visibility and market presence

IMM Diploma - Varsity College (2006 - 2006)

Senior Certificate with University Exemption - Glenwood Boys High School (2003 - 2003)