Caitlin Brauns

Enthusiastic communicator with a background in hospitality and customer service. Proven ability to explain information clearly, handle pressure with composure, and connect with people from all backgrounds. Skilled in clear communication, problem-solving, and conflict resolution. Strong organizational skills, attention to detail, and the ability to multitask while maintaining a calm and approachable demeanor.

Waitress | Hostess at The Londoner, Mayfair (2025-11 – Present)

• Serve as a primary communicator for VIPs and international guests, using clear, well-spoken and written English to ensure understanding and a positive experience for individuals with diverse dialects.
• Manage high-pressure situations and resolve conflicts with patience and clarity, demonstrating strong interpersonal and mediation skills.
• Coordinate floor plans and team communication, mirroring the organizational skills and assisted in planning for peak hours, special events, and large group bookings
• Managed daily reservations using booking systems, such as 7Rooms and ensuring accuracy and optimal table allocation.

Shop Assistant at Jolly Belly (2025-09 – 2025-11)

• Responsible for opening and closing the shop, including cash ups, equipment checks, and liaising with estate security.
• Managed communication with estate management and security regarding daily operations, incidents, and stock needs.
• Handled cash counts, restocking, cleaning, and decorating to maintain a welcoming and organised shop environment.
• Assisted with training new staff, ensuring they understood daily tasks and shop procedures.
• Performed various minor tasks to support smooth day-to-day running of the store.

Restaurant Runner / Server at Berry Crafty Cafe (2024-04 – 2024-09)

• Ensured rapid table turnover by efficiently clearing and resetting tables, directly contributing to increased customer throughput.
• Supported front-of-house operations by preparing beverages, plating dishes, and maintaining station cleanliness and stock levels.
• Assisted with visual merchandising by setting up attractive displays to enhance the customer experience.
• Acted as a key communication link between the kitchen and serving team, ensuring orders were accurate and delivered promptly.

Customer Service Agent at Magic Company (Wild Coast Sun Casino) (2024-03 – 2024-04)

• Supervised equipment and coordinated team activities, building leadership skills applicable to managing a classroom environment.
• Provided clear instructions and assistance to customers, ensuring they understood processes and felt supported.
• Assisted customers in a positive and reassuring attitude.
• Problem solving in a timely manner.

Seasonal Fundraising Assistant at Educare Foundation (2021 – 2022)

• Engaged with the public to promote a cause, developing the confidence to speak clearly and persuasively in front of groups.
• Handed cash and managed a stall layout, demonstrating organizational skills and trustworthiness.

Food and Confectionery Assistant at Your Delights (Family Business) (2018 – 2023)

• Assisted with menu planning and catering, which involves structuring tasks and timelines—similar to planning a lesson schedule.
• Designed and decorated custom cakes, showcasing creativity and the ability to guide others through a step-by-step process.

TELF/TESOL in Teaching English as a foreign language to non-native learners – TEFLUniversal (2025-04 – 2025-04)

GED - General Education Diploma in Reasoning and understanding English, Mathematics reasoning, Science studies, Social studies (2023-08 – 2023-08)

Introduction to AI in Fundamentals of AI, LM's and LLM – Withyouwithme (2025-04 – 2025-04)