Waitress | Hostess at The Londoner, Mayfair (2025-11 – Present)
- Serve as a primary communicator for VIPs and international guests, using clear, well-spoken and written English to ensure understanding and a positive experience for individuals with diverse dialects.
- Manage high-pressure situations and resolve conflicts with patience and clarity, demonstrating strong interpersonal and mediation skills.
- Coordinate floor plans and team communication, mirroring the organizational skills and assisted in planning for peak hours, special events, and large group bookings
- Managed daily reservations using booking systems, such as 7Rooms and ensuring accuracy and optimal table allocation.
Shop Assistant at Jolly Belly (2025-09 – 2025-11)
- Responsible for opening and closing the shop, including cash ups, equipment checks, and liaising with estate security.
- Managed communication with estate management and security regarding daily operations, incidents, and stock needs.
- Handled cash counts, restocking, cleaning, and decorating to maintain a welcoming and organised shop environment.
- Assisted with training new staff, ensuring they understood daily tasks and shop procedures.
- Performed various minor tasks to support smooth day-to-day running of the store.
Restaurant Runner / Server at Berry Crafty Cafe (2024-04 – 2024-09)
- Ensured rapid table turnover by efficiently clearing and resetting tables, directly contributing to increased customer throughput.
- Supported front-of-house operations by preparing beverages, plating dishes, and maintaining station cleanliness and stock levels.
- Assisted with visual merchandising by setting up attractive displays to enhance the customer experience.
- Acted as a key communication link between the kitchen and serving team, ensuring orders were accurate and delivered promptly.
Customer Service Agent at Magic Company (Wild Coast Sun Casino) (2024-03 – 2024-04)
- Supervised equipment and coordinated team activities, building leadership skills applicable to managing a classroom environment.
- Provided clear instructions and assistance to customers, ensuring they understood processes and felt supported.
- Assisted customers in a positive and reassuring attitude.
- Problem solving in a timely manner.
Seasonal Fundraising Assistant at Educare Foundation (2021 – 2022)
- Engaged with the public to promote a cause, developing the confidence to speak clearly and persuasively in front of groups.
- Handed cash and managed a stall layout, demonstrating organizational skills and trustworthiness.
Food and Confectionery Assistant at Your Delights (Family Business) (2018 – 2023)
- Assisted with menu planning and catering, which involves structuring tasks and timelines—similar to planning a lesson schedule.
- Designed and decorated custom cakes, showcasing creativity and the ability to guide others through a step-by-step process.
