Caitlin Mogotsi

A dedicated and skilled nail technician possessing extensive experience and expertise in the beauty sector. Demonstrated a positive demeanor coupled with comprehensive knowledge of artificial nails, skincare, and treatments. Proficient in upholding sanitation and sterilization protocols in a luxury salon environment.

Holds certification and relevant educational qualifications to offer a range of nail services and products, including manicures, pedicures, waxing, nail technology and artistry, eyelash extensions, massage therapy, and facial treatments. Actively pursuing a position as a nail technician to utilize and enhance nail technician capabilities

Nail Technician at BOA BEAUTY BAR (Present)

• Providing services such as manicures, pedicures, acrylic or gel extensions, and nail art
• Sterilizing equipment carefully to ensure excellent hygiene and client safety
• Offering excellent customer service throughout every client's visit to the salon
• Filling, buffing, and shaping the nail to promote healthy cuticle growth
• Listening actively to understand what a client wants and making recommendations
• Providing hand and foot massages, applying moisturizer and oil to soften the skin
• Managing the inventory of nail polish colours and tools and reordering as necessary
• Teaching clients about healthy nail care practices and suggesting suitable products or regular services
• Following trends and learning new techniques to offer more diverse services
• Using small tools and attention to detail to paint intricate artistic designs on clients' nails
• Ensuring client comfort by asking about their preferences, such as water temperature when soaking feet
• Addressing customer concerns and resolving issues or complaints if they arise
• Collaborating with other nail technicians, receptionists, and other service providers in the same workplace

Beauty Therapist at REFINED MYSTIQUE

• Worked closely with hairstylists on complex procedures, enhancing end result quality
• Delivered exceptional customer service by answering queries and providing product recommendations
• Effectively promoted additional services, products and treatments to generate additional revenue
• Applied make up on clients for personal, business or performance needs
• Exceeded customer expectations by creating styles to exact demands
• Provided nail care services, delivering excellent results every time
• Maintained clean workstations for enhanced hygiene standards
• Used various styling tools, straightening irons and curling wands to produce desired effects
• Boosted client retention to ensure repeat visits by creating a warm, welcoming environment
• Achieved high-quality manicure finishes with attention to detail
• Served refreshments to clients with upbeat customer service style
• Performed various facials using carefully selected products to suit individual skin needs
• Consistently arrived at work on time and ready to start immediately
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
• Applied positive customer service approach to increase satisfaction levels

Beauty Therapy – Bold & Beautiful School of Beauty