Cale Banks

I am a hardworking, motivated, and reliable individual who is always willing to learn and grow. I adapt quickly, work well under pressure, and take pride in delivering quality results. I bring a positive attitude, strong communication skills, and the determination to help any company succeed while continuing to develop my own skills and experience.

Sales Agent at CNS Consultants (2024-02 – 2024-11)

• Identify and target potential customers through various channels.
• Present, promote, and sell products or services to existing and prospective customers.
• Develop and maintain strong relationships with clients to enhance customer satisfaction and retention.
• Understand customer needs and provide tailored solutions.
• Conduct market research to identify new opportunities and trends.
• Keep up-to-date with product knowledge, market conditions, and competitors.
• Collaborate with team members to achieve collective goals.
• Participate in training and development sessions to enhance sales.

Call Centre Agent at Basson Dagama Inc (2021-06 – 2022-12)

• Collections of all types of accounts.
• Inbound and outbound calls.
• Query resolving & drafting documents for debtors.
• Set payment plans to pay debt.
• Monitoring debtor payment profile.
• Tracing.
• Correspondence with third party/attorney, sequestration, liquidation, debt review and admin.
• Monthly target value R80000
• Daily number of accounts 80.

Legal Call Centre Agent at Basson Dagama Inc (2023-01 – 2024-01)

• Collections on Corporate clients.
• Negotiation skills: e.g. Settlements figures, Discounts, Payment amounts.
• Monthly target Value R200,000.
• Daily number of accounts 60.
• Legal knowledge, legal collections, Requesting clients statements & contacts.
• Educating on legal repercussions, Solving queries, Client liaison, Tracing.

Grade 12/Matric – Vryheid High School (2020 – 2020)

Completed in Welding – Don Bosco Educational Centre (2021 – 2021)

Completed in Occupational Health & Safety – Don Bosco Educational Centre (2022 – 2022)

Completed in Cyber Security – Cursa (2024 – 2024)