Candice Aranes

Customer-focused professional with experience in customer service, telemarketing, and logistics support. Skilled in assisting clients, resolving issues efficiently, and ensuring smooth delivery processes through third-party coordination. Strong administrative abilities including data capturing, record management, and attention to detail.

Customer Service Agent - MTN - TFG Parow Head Office

(2024-01)

• Handle inbound and outbound calls, ensuring customer satisfaction
• Troubleshoot SIM issues and restore connectivity
• Recommend suitable products through soft selling
• Arrange deliveries and coordinate with third-party logistics
• Perform admin tasks including data capturing and file management

Telemarketer - MTN - TFG Parow Head Office

(2022-01 - 2023-12)

• Promoted products and services effectively
• Maintained accurate customer records
• Ensured POPIA compliance

Logistics & Administrative Support

• Assisted customers with parcel deliveries via third-party providers
• Resolved delivery issues efficiently
• Data capturing and file organisation

Matric - Mondale High School (2018-12)