Carel Johnson

Enterprise Systems Engineer with over 21 years of engineering expertise architecting, deploying, and managing global cloud governance, cross-border identity domains, and modern unified endpoint solutions across 10+ regions (including US, EMEA, APAC, and LATAM). Deeply experienced leading enterprise infrastructure stabilization and secure multi-tenant cloud operations during high-stakes international corporate acquisitions. Elite specialist in Microsoft Entra ID (MTO synchronization), Microsoft Intune Zero-Touch workspace provisioning, and resilient Windows 365 Cloud PC architecture design.

Technical Support Engineer & Infrastructure Lead - Elife Tech - California HQ / Global Contract

(2025-07 - 2026-06)

• Post-Acquisition Transition Strategy: Orchestrated complex legacy infrastructure integration following the global acquisition of Hoppa, maintaining maximum data integrity and infrastructure stability across the core enterprise footprint.
• Global Operations Engineering: Provided senior technical oversight and engineering management for distributed endpoint infrastructures across America, Brazil, China, Mexico, Greece, India, Indonesia, South Africa, Spain, and the UK.
• Multi-Tenant Organization (MTO) Engineering: Architected cross-tenant cloud boundaries, implementing Microsoft Entra ID B2B Direct Connect and secure access policies to enable dynamic cross-organization collaboration.
• Modern Management & Provisioning: Integrated ManageEngine Endpoint Central natively alongside Microsoft Intune to engineer a low-latency automated patch deployment pipeline, achieving zero-touch infrastructure provisioning.
• Cloud Desktop Lab Engineering: Spearheaded testing and validation of Windows 365 Enterprise (Cloud PCs) to safely circumvent high-latency regional network choke-points and physical hardware deployment bottlenecks.
• Identity-Driven Security Optimization: Decommissioned legacy perimeter firewalls and distributed antivirus agents (ESET) to roll out unified cloud-native protection using Microsoft Defender for Endpoint and strict Conditional Access.

Junior Technical Support Engineer (Promoted to Infrastructure Consolidation) - Sumtaka Tours Pty Ltd

(2023-08 - 2025-06)

• Ecosystem Infrastructure Consolidation: Managed and executed the technical endpoint environment merge for three separate corporate brands (Hoppa, Sumtaka, and Solace) into a single directory layout.
• Intune & Zero-Trust Rollout: Fully replaced aging legacy remote monitoring software suites (RMM) with cloud-native Microsoft Intune configurations to force secure cloud-based validation rules across corporate and BYOD endpoints.
• Licensing Governance & Audits: Designed internal provisioning rules to align directory containers with Microsoft 365 E3/E5 subscription models, assuring automated compliance controls over corporate computer installations.

Senior Technical Consultant - Tech Tech Consulting

(2023-01 - 2023-04)

• Directed operational priorities within the local technology workshop, serving as senior tier-3 technical elevation contact for complex client enterprise setups, cross-system domain migrations, and backend infrastructure rollouts.

IT Helpdesk / Field Engineer - B&D; Systems Engineers

(2019-12 - 2022-12)

• Provisioned, configured, and governed core Active Directory organizational containers, groups, security scopes, and infrastructure components on Windows Server architectures.
• Architected local area networks, engineered site mesh wireless coverage infrastructure, and coordinated structural cloud migrations from on-premise components to Microsoft 365 multi-tenant ecosystems.

Freelance IT Consultant & Field Systems Support - Various Corporate Operations

(2019-02 - 2019-12)

Desktop Support Engineer & Consultant - Tech Tech Consulting & Penguin Solutions

(2016-03 - 2019-01)

Freelance Desktop Support & IT Specialist - Independent Engagements

(2014-01 - 2016-03)

Desktop Support Engineer & IT Consultant - Fervid Services

(2013-01 - 2014-01)

Associate Engineer (Enterprise Banking Infrastructure Rollouts) - Dimension Data CIS

(2008-07 - 2012-09)

• Retained to engineer enterprise infrastructure branch gateways and system architectures for premium financial ecosystems including Standard Bank, ABSA, and Liberty Life.

Desktop Support & Workshop Engineer - Fervid Services, Omega ITS, Cuisine Software

(2004-04 - 2008-06)