Technical Support Engineer & Infrastructure Lead - Elife Tech - California HQ / Global Contract
(2025-07 - 2026-06)
- Post-Acquisition Transition Strategy: Orchestrated complex legacy infrastructure integration following the global acquisition of Hoppa, maintaining maximum data integrity and infrastructure stability across the core enterprise footprint.
- Global Operations Engineering: Provided senior technical oversight and engineering management for distributed endpoint infrastructures across America, Brazil, China, Mexico, Greece, India, Indonesia, South Africa, Spain, and the UK.
- Multi-Tenant Organization (MTO) Engineering: Architected cross-tenant cloud boundaries, implementing Microsoft Entra ID B2B Direct Connect and secure access policies to enable dynamic cross-organization collaboration.
- Modern Management & Provisioning: Integrated ManageEngine Endpoint Central natively alongside Microsoft Intune to engineer a low-latency automated patch deployment pipeline, achieving zero-touch infrastructure provisioning.
- Cloud Desktop Lab Engineering: Spearheaded testing and validation of Windows 365 Enterprise (Cloud PCs) to safely circumvent high-latency regional network choke-points and physical hardware deployment bottlenecks.
- Identity-Driven Security Optimization: Decommissioned legacy perimeter firewalls and distributed antivirus agents (ESET) to roll out unified cloud-native protection using Microsoft Defender for Endpoint and strict Conditional Access.
Junior Technical Support Engineer (Promoted to Infrastructure Consolidation) - Sumtaka Tours Pty Ltd
(2023-08 - 2025-06)
- Ecosystem Infrastructure Consolidation: Managed and executed the technical endpoint environment merge for three separate corporate brands (Hoppa, Sumtaka, and Solace) into a single directory layout.
- Intune & Zero-Trust Rollout: Fully replaced aging legacy remote monitoring software suites (RMM) with cloud-native Microsoft Intune configurations to force secure cloud-based validation rules across corporate and BYOD endpoints.
- Licensing Governance & Audits: Designed internal provisioning rules to align directory containers with Microsoft 365 E3/E5 subscription models, assuring automated compliance controls over corporate computer installations.
Senior Technical Consultant - Tech Tech Consulting
(2023-01 - 2023-04)
- Directed operational priorities within the local technology workshop, serving as senior tier-3 technical elevation contact for complex client enterprise setups, cross-system domain migrations, and backend infrastructure rollouts.
IT Helpdesk / Field Engineer - B&D; Systems Engineers
(2019-12 - 2022-12)
- Provisioned, configured, and governed core Active Directory organizational containers, groups, security scopes, and infrastructure components on Windows Server architectures.
- Architected local area networks, engineered site mesh wireless coverage infrastructure, and coordinated structural cloud migrations from on-premise components to Microsoft 365 multi-tenant ecosystems.
Freelance IT Consultant & Field Systems Support - Various Corporate Operations
(2019-02 - 2019-12)
Desktop Support Engineer & Consultant - Tech Tech Consulting & Penguin Solutions
(2016-03 - 2019-01)
Freelance Desktop Support & IT Specialist - Independent Engagements
(2014-01 - 2016-03)
Desktop Support Engineer & IT Consultant - Fervid Services
(2013-01 - 2014-01)
Associate Engineer (Enterprise Banking Infrastructure Rollouts) - Dimension Data CIS
(2008-07 - 2012-09)
- Retained to engineer enterprise infrastructure branch gateways and system architectures for premium financial ecosystems including Standard Bank, ABSA, and Liberty Life.
Desktop Support & Workshop Engineer - Fervid Services, Omega ITS, Cuisine Software
(2004-04 - 2008-06)
