Caren Cilliers

IT Project Manager who helps organisations turn business requirements into controlled, deliverable technology outcomes. Brings strong project governance, stakeholder management and delivery coordination across application development, enhancement, integration, data migration and Managed Services environments. Experienced in leading cross-functional teams, coordinating technical specialists, managing risks, issues, dependencies, resources and schedules, and keeping stakeholders informed from planning through implementation.

Comfortable operating across Waterfall, Hybrid and Agile environments, with a strong SDLC and PMBOK foundation.

Consultant: Functional Application Support at SITA (2024-10 – Present)

Client: Department of Water and Sanitation | Domain: National Groundwater Information Systems

• Serve as business advisory consultant and oversee functional application support for a national government information system, advising on system development and future enhancements.
• Design and implement system enhancements in direct response to client requirements, shaping the platform's ongoing development roadmap.
• Coordinate project delivery in support of the client's broader IT strategy.
• Deliver integrated management information reporting solutions to client stakeholders and management.
• Proactively identify and manage delivery risks, and track planned-vs-actual performance to keep work aligned with client expectations.

Project Manager at EOH iOCO (2018-04 – 2024-09)

Client: Department of Water and Sanitation | Domain: National Groundwater Information Systems

• Directed the full project lifecycle — scope, objectives, planning, resourcing and scheduling — for maintenance, enhancement, system integration and data migration initiatives, ensuring stakeholder involvement and technical feasibility throughout.
• Delivered 2 large-scale application development projects plus numerous enhancements and maintenance releases in direct support of the National Groundwater Strategy, sustaining continuous service over a 6+ year tenure.
• Led migration of groundwater data from regional databases into the national central database.
• Managed resource allocation, timelines and scope/schedule changes across concurrent workstreams, reporting progress and escalating issues to management and stakeholders.
• Owned client and stakeholder relationship management, including risk and issue resolution, across the engagement.
• Created and maintained governance-compliant project documentation for the full project portfolio.
• Delivered end-to-end digital solutions and Managed Services work in line with IT best-practice standards and processes.

Project Manager at BCX (2015-05 – 2018-03)

Client: Department of Water and Sanitation | Domain: National Groundwater Information Systems

• Executed medium and large IT maintenance, enhancement and new-development projects, delivering within agreed scope, timeframes and SLAs.
• Delivered 2 large application development projects plus numerous enhancements and maintenance releases.
• Delivered a digital transformation project aligned to industry best practice and standards.
• Managed delivery of enterprise web and mobile application solutions, and led migration of groundwater data into the national central database.
• Monitored project quality against PMO methodology, identifying and mitigating risks and managing change requests to protect on-time delivery.
• Facilitated communication across BCX divisions, customers and vendors to resolve critical-path dependencies and conflicts.

Project Manager at Kansai Plascon (2009 – 2015)

Finance, Manufacturing, Supply Chain, Procurement, Reporting & Business Intelligence

Project Manager at Mutual & Federal (2006 – 2009)

Finance

Specialist Senior Analyst Programmer / Team Leader at Accenture (1997 – 2006)

Client: National Treasury | Supply Chain Operations

Analyst Programmer / Systems Analyst at US Sprint, Arkla Gas, Credit Guarantee Insurance Corporation, Rentmeester Life Insurance, Sandton Town Council (1989 – 1997)

PMP Certification — PMI | In Progress, expected November 2026

APMG BCS Artificial Intelligence Foundation — APMG International (2026)