Carla Andrews

Register and process nurses for employment, ensuring compliance with industry standards and hospital requirements. Create, maintain, and update a comprehensive nurse database, facilitating easy access to nurse information. Schedule and book nurses for shifts, ensuring proper staffing levels for hospital units.

Bookings and Recruitment Specialist at IKHODIRECT NURSING AGENCY (2024-11 – Present)

• Register and process nurses for employment, ensuring compliance with industry standards and hospital requirements.
• Create, maintain, and update a comprehensive nurse database, facilitating easy access to nurse information.
• Schedule and book nurses for shifts, ensuring proper staffing levels for hospital units.
• Communicate daily with hospital unit managers and ward clerks to ensure smooth operations and resolve staffing issues.
• Reports to management on staffing levels, shift coverage, and any operational concerns.

CSD Call Centre Customer Agent at THE COURIER GUY (2024-08 – 2024-10)

• Responded to customer inquiries and tracked parcels
• Managed inbound and outbound calls for customer support
• Escalated issues to relevant departments when necessary
• Coordinated deliveries and managed inventory

Teller at SOUTH AFRICAN POST OFFICE (2018-12 – 2024-03)

• Processed customer mail and addressed inquiries to increase customer satisfaction
• Provided customer support and after-sales services
• Analysed customer requirements to provide efficient solutions

Mail Processor at SOUTH AFRICAN POST OFFICE (2012-01 – 2018-12)

• Sorted and processed mail in a warehouse environment
• Operated automated mail processing equipment

National Senior Certificate in Matric