Carlin Dentlinger

Possessing over 13 years of expertise in Namibia's tourism industry, I excel in designing personalized self-drive, guided, and fly-in itineraries. My extensive travels throughout Namibia and Botswana enable me to craft seamless and unforgettable travel experiences for clients. Driven by a passion for creating life-changing journeys, I am dedicated to delivering exceptional and memorable adventures.

Sales & Training Specialist at Namibia Tracks and Trails (2026 – Present)

• Deliver training and ongoing support to the Sales team on company products, systems, policies and procedures.
• Train and guide consultants in Tourplan NX, Wetu, Wilderness Window and other reservation and itinerary tools.
• Provide product, destination and reservation support, keeping consultants informed of regional updates and operational changes.
• Coordinate product educationals and share practical knowledge to strengthen consultants’ product confidence and sales capability.

Sales & Marketing Representative at Namibia Tracks and Trails (2025 – 2026)

• Represented Namibia Tracks & Trails at tourism trade shows in South Africa and the United Kingdom, promoting the company and its Namibian travel products.
• Built and maintained relationships with international travel trade partners and agents, sharing destination and product knowledge.
• Supported sales and marketing activities to strengthen the company’s profile and promote its services in key markets.
• Provided product information and destination guidance to travel partners and supported the development of tailored travel experiences.

Senior Travel Consultant at Namibia Tracks and Trails (2023-08 – 2025)

• Designed, quoted and sold tailor-made self-drive, guided and fly-in itineraries throughout Namibia and neighbouring destinations.
• Advised clients and travel agents on destinations, accommodation, activities, routing and travel logistics.
• Managed bookings and supplier relationships negotiated where appropriate and ensured accurate reservation details.
• Handled guest and agent queries and resolved booking issues to deliver smooth travel experiences.

Remote Senior Journey Specialist - Travel Consultant and Explorations Namibia Assistant at Wilderness Safaris Namibia (2014-06 – 2023-08)

• Craft and sell personalized travel itineraries, offering expert guidance on destinations, accommodations, and activities.
• Cultivate client relationships for satisfaction and repeat business
• Stay ahead of travel trends and negotiate with suppliers effectively
• Resolve issues promptly to ensure exceptional travel experiences

Assistant Manager at Kulala Desert Lodge - Wilderness Safaris Namibia (2013-06 – 2014-06)

• Oversee daily operations to ensure smooth service delivery and guest satisfaction.
• Manage guest check-ins, check-outs, and address guest needs promptly.
• Supervise and coordinate staff to maintain high service standards.
• Assist with reservations, scheduling, and ensuring accurate booking information.
• Ensure compliance with health, safety, and environmental regulations.
• Support financial management, inventory control, and budget tracking.

Advanced Diploma in Hospitality Management in Hotel Management

• Food and Beverage Management
• Tourism and Travel Management
• Event Management
• Financial Management in Hospitality
• Human Resources Management
• Customer Service and Guest Relations
• Sustainability and Ethics in Hospitality
• Hospitality Law
• Hospitality Information Systems
• Leadership and Strategic Management
• Hospitality Entrepreneurship – Varsity College - Cape Town (2009 – 2012)

Matric in English

• Afrikaans
• Accounting
• Physical Science
• Biology
• Mathematics
• Computer Studies – Etosha Secondary School - Tsumeb, Namibia (2004 – 2008)