Team Leader - SMARTRESTORE – TOYOTA, MOTUS SELECT, CAPEGATE
(2024-01)
SmartRestore Car Care is a leading national service provider of Vehicle Value Added Services (VAS). Reports directly to company Director. Manages 6 branches. Technicians of the different branches reports to Carmel.
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and recommend appropriate services or products.
- Maintain a thorough understanding of the services offered, including maintenance, repairs, and detailing.
- Promote and sell car services to new and existing customers.
- Identify opportunities to upsell additional services and products.
- Ensure that the daily operations of the car service department run smoothly.
- Coordinate schedules for team members and allocate tasks effectively.
Stock Controller - MEDIRITE PHARMACY, BOTHASIG
(2023-01 - 2024-12)
Medirite is a designated service provider and preferred partner to most medical aids, which means customers can conveniently fill their chronic and scheduled prescriptions while doing their grocery shopping. Medirite also offers wellness screenings that are covered by most medical aids. Coordinating and managing all stock in store (no drugs/medication). Reports directly to Store Manager.
- Accurately receive goods by comparing the goods received with the invoice.
- Accurately and timeously capture invoices of goods received on the system.
- Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variant and condition.
- Process all returns to suppliers in compliance with company SOPs.
- Maintain and ensure that the storeroom is in an acceptable and orderly condition.
- Assist in managing and controlling high risk stock.
- Pick up discrepancies and report it to the manager.
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
- Lifting of heavy boxes and offloading of pallets.
- Assist with other duties and departments in accordance with operational requirements.
Café Manager - 3WICHES & A WIZ
(2021-01 - 2022-12)
Café. Started my own business with my daughter but unfortunately due to Covid and limited capital, we had to close our doors.
Sales Assistant/Assistant Manager - TYGERBERG HOSPICE BELLVILLE
(2017-01 - 2021-12)
Donation centre shop.
- Help load / unload items from donors.
- Decide on promotions and sales with the manager and general manager.
- Merchandising, doing colour coordination and keeping commodities together for a better shopping experience.
- Actively promotes the vision and mission of the Thrift Store to customers and volunteers.
- Greets customers and ascertains what each customer wants or needs.
- Describes merchandise and explains use, operation, and care of merchandise to customers.
- Recommends, selects, and helps locate or obtain merchandise based on customer needs and desires.
- Manage cash processes, credit payments and refunds.
- Answers questions regarding the store and its merchandise.
- Organize and maintain inventory to ensure store is well stocked.
- Maintain a clean, attractive, and safe environment.
Sales Assistant - FOSCHINI – CAPE GATE (TRANSFERRED TO PAROW BRANCH)
(2014-01 - 2017-12)
Fashion retailer. Reported to the Store Manager, Buyers and some occasions the Director (Stuart Baird) regarding good sellers, slow sellers, the fit and pricing of merchandise.
- Assist clients with their purchase, demonstrate how to style items they are interested in.
- Merchandise as per layouts provided of fashion book but also the ability to merchandise the odds of previous season into the color block of new fashion.
- Assist with opening store accounts and linking rewards cards.
- Process purchases on POS system, check if account card is the purchaser's account card and the same as credit cards, to be vigilant of fraudulent purchasers.
- Data capturing – Stock receiving, ensuring stock compliance, checking for discrepancies eg. shortages/overages or damaged stock.
- Weekly stock counts to give us an idea on where we were or what to expect the stock take outcome.
Sales Associate - MR. PRICE HOME – N1 CITY
(2012-01 - 2014-12)
Homeware retailer.
- Assist with shop opening procedures with store manager daily.
- Create merchandising displays.
- Receive stock deliveries.
- Restock shelves.
- Help customers find items of interest.
- Handle payments, deal with customer complaints, issue refunds and queries.
Pouch assistant - COLPAK – MAITLAND, CAPE TOWN
(2011-01 - 2012-12)
Packaging and labelling.
- Correctly set up and run machine to expedite quality and run speed.
- Maintain Production standard of quality and effective run rate.
- Follow established material handling procedure.
- Follow all instructions on work order and S.O.P.
- Maintain Quality control check sheet, and Production and waste reports.
- Check pouch quality continually during production run.
- Inform Pouch Operator of any defective material, maintenance issues and safety issues.
- Stage proper equipment and secondary packaging (boxes, pallets, labels, etc) necessary for production jobs based on production schedule.
- Clean and maintain equipment in preparation for the next production run.
- Make recommendations to supervision and management for improvement of production in terms of efficiency and workflow.
Floor Supervisor - TFG: EXACT – CANAL WALK, CAPE TOWN
(2008-01 - 2009-12)
Fashion retailer.
- Opening and closing store, dependent on the shift (morning or afternoon).
- Ensure daily banking and compliance are adhered to.
- Complete daily retail administrative tasks within the first 2 hours of the morning.
- Maximize sales volume.
- Window dressing of mannequins and displays.
- Manage time and prioritize tasks.
- Delegate activities to staff.
- Weekly stock counts.
- Execute and follow-up on all operational policies, procedures and directives e.g. markdowns and re-merchandise as needed.
Floor Manager (Sports) - MR. PRICE GROUP – N1 CITY, CAPE TOWN
(2006-01 - 2008-12)
Fashion retailer.
- Lead and manage the daily operations of the store to ensure that the overall objectives which include store targets, innovation initiatives and customer service standards are met and exceeded.
- Ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Identify and propose new opportunities to increase sales.
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify and coaching needs with a focus on talent management and succession planning.
- Implement Innovation initiatives from Head Office to improve in-store processes.
Sales Associate & Till Operator (Everyday Clothing Store) - MR. PRICE GROUP – N1 CITY, CAPE TOWN
(2001-01 - 2006-12)
- Exceed customer expectations by practicing customer selling techniques.
- Assist as cashier for customer purchases.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximize and drive sales by identifying opportunities to increase turnover (add-on sales).
- Maintain housekeeping, uphold our visual merchandising standards in order to optimize sales.
- Data capturing.
