Carol Dlamini

South African female professional with excellent health and strong interpersonal skills. Enjoy working with people, ability to work under pressure, and good team player. Currently completing National Diploma in Marketing at UNISA.

Customer Service Clerk - Absa

• Accurately determine customer needs through interaction with clients and ensure accurate processing thereof
• Adhere to legislation and regulatory requirements as applicable, i.e. CASA, FICA, NCA
• Verify the customers identity according to procedures prior to proceeding with any enquiry or transaction. Where customers are unable to produce acceptable identity documentation, refer issue to CSHM or Manager to take decision on whether to proceed with the customer's request

Sales Consultant - Absa

(2010-09 - 2016-06)

• Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
• Act as a single point of reference to appropriately solution the customer
• Be accountable for customer on-boarding and end to end sales fulfilment by using the appropriate systems
• Acquire new primary customer's relationships by utilising internal and external sources
• Identify sales gaps by comparing actual performance against target
• Adhere to legislative and regulatory requirements
• Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system
• Build long term relationships with customers & log all compliments

Banking Administrator / Sales Consultant - MTN Service Centre

(2009-02 - 2010-08)

National Diploma - Marketing - UNISA

NQF Level 5 - RBB ACADEMY (2015 - 2015)

Grade 12 (2013 - 2013)