Carol Josiah

Results-driven financial services professional with over 25 years of experience spanning banking and retirement fund administration. Brings deep expertise in living annuity administration, pension fund compliance, death and disability claims, SARS tax reconciliation, and team leadership. Spent 15+ years at Sanlam — one of South Africa's leading financial institutions — progressing to Senior Retirement Fund Administrator.

Known for precision, strong client communication, and an ability to manage complex workflows within strict regulatory frameworks. Available for remote engagement, consulting, or contract roles.

Senior Retirement Fund Administrator – Living Annuities - Sanlam Employee Benefits - Cape Town, South Africa

(2011-02 - 2024-12)

Managed the end-to-end administration of living annuity pensioner portfolios within one of South Africa's largest employee benefits providers. Led a small team and was accountable for compliance, reporting, and client service excellence.

• Supervised and signed off daily fund administration, including day-end trade reports and discrepancy escalations
• Managed PAYE and outstanding creditor reports; performed bi-annual and annual tax reconciliations submitted to SARS
• Prepared monthly Executive Committee reports and presented findings to senior management
• Ensured all death claim documentation was correctly processed and captured in C-Flow workflow management system
• Handled escalated internal and external client queries professionally and within agreed SLAs
• Monitored team workflow, tracked daily stats, and addressed SLA breaches proactively
• Maintained up-to-date knowledge of the Pension Funds Act and relevant FSCA legislation
• Effectively managed and mentored a small team, ensuring adequate training in business processes and systems
• Coordinated with internal departments and served as liaison to internal and external auditors

Fund Administrator - Sanlam Employee Benefits

(2009-04 - 2010-12)

• Processed withdrawal claims, death claims, Section 14 transfers, divorce claims, and disability claims
• Collaborated across Contributions and Client Service departments to ensure smooth claims processing
• Ensured all claims were processed within defined SLA agreements

Risk Consultant / ATM Risk Administrator - ABSA Bank – Group Operations

(2006 - 2008-12)

• Investigated fraud on client accounts and processed refund payments for confirmed fraud cases
• Performed monthly reconciliation of debit and credit accounts
• Monitored Pretoria region ATMs daily; balanced shortages and surpluses
• Compiled monthly ATM procedural reports and evaluated ATM loading compliance with risk procedures

Client Service Operator - ABSA Bank – Group Operations

(2002 - 2005-12)

• Handled client account queries and provided timely feedback via telephone
• Maintained professional client relationships within a high-volume banking environment

Image Data Capture Operator - ABSA Bank – Group Operations

(1998 - 2002-12)

• Captured deposit information for corporate clients and performed daily account balancing

IOB Banking Subjects - Damelin College

Call Centre Administration Certificate - S-T-E-C-H (Pretoria)

Internal Training & Compliance - ABSA Bank (2004 - 2007)