Carol Kwalimba
Mrs
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About
Professional, Punctual, Flexible, Confidential, Time management, Welcoming, Friendly, Excellent customer service
Experience
Receptionist (Internship) at Elephant Springs Hotel (2007-01 – 2008-12)
Hotel receptionist internship with responsibilities in guest services and front office operations
- Maintaining booking system
- Greet and assist guests on arrival and departure
- Provide customer service
- Operate computer
- Processing incoming and outgoing calls
- Maintain front office
- Monitor customer satisfaction
- Provide first aid
- Direct guests to their hotel rooms and assist with language
- Prepare, service and clear function room
- Exchange foreign cash and travellers cash
- Housekeeping
- Maintain secure and safe environment
- Control and order stock
- Plan and conduct meetings
Receptionist, Waitress, Assistant Chef, Housekeeper (Internship) at Bakgatla and Manyane Resort (2009-01 – 2010-12)
Multi-role internship at resort involving reception, food service, culinary assistance and housekeeping
- Maintaining booking system
- Provide customer service
- Processing incoming and outgoing calls
- Order food for guests
- Clean ablutions, chalets, braai area and pool area
- Clean and clear tables, cutlery, glasses and crockery
- Serve and assist in the bar with milkshake making and wine serving
- Assist chefs with menu drafting, cooking, platter making, baking and general kitchen duties
- Dishwashing
- Change lines and dust in the chalets
- Prepare welcoming snacks for guests
- General duties in the resort
Caterer (Small Business Owner) at Carol's Events Company (2011-01 – Present)
Catering business providing food and beverage services, event management and coordination
- Cooking
- Delivering food and beverages
- Making invoices
- Managing team
- Housekeeping duties
- Serving
- Cleaning and clearing tables
- Dealing with phone calls
- Managing and making stock taking
Education
Matric Certificate – Malatse High School (2002-12)
Computer Literacy Certificate in Computer Science – MSC Private College (2006-05-31)
Hospitality Reception National Certificate in Hospitality – Ga-rankuwa Hotel School (2007-11-05)
