End User Support
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I am Carol Matsa a 28-year-old. Who loves bringing solutions. I am a team player, a hard worker and I adapt well to new environments. I always am open to new adventures and opportunities, understand the key element of growing and learning from the experience. I have been in the corporate world for 6 years now. I am a problem solver.
-Office 365, Multifunction Authentication, VPN
-Azure AD
-Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs
-Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems
-Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
-Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, mail, or in person Resolving network-related issues like local area connection problems, network access, mail, internet, dial-ins, etc.
-Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same -Assisting in the installation of other peripherals like printers.
