Singawema Mongali
Receptionist and Medical Administrator
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About
Professional and service-driven Receptionist and Medical Administrator with over 3 years of experience in healthcare and corporate office environments. Skilled in front desk management, corporate administration, medical billing, ICD-10 coding, and customer relationship management. Proven ability to manage high-volume reception areas while delivering exceptional customer service and maintaining professionalism and confidentiality.
Experience
Receptionist / Secretary at Mustard Seed Homes (2023-11 – 2026-09)
- Manage corporate front desk operations and serve as first point of contact.
- Handle high-volume inbound calls and appointment scheduling.
- Maintain financial records and administrative documentation.
- Deliver professional customer service and resolve client queries efficiently.
Medical Receptionist / Practice Assistant at Dr Ghirlando & Boscia Rooms (2022-01 – 2023-06)
- Managed patient bookings and coordinated specialist appointments.
- Processed medical billing and applied accurate ICD-10 codes.
- Verified medical aid benefits and explained treatment costs and co-payments.
- Maintained accurate and confidential patient records.
Verification & Customer Service Agent at Icon Africa (2021-01 – 2021-12)
- Conducted compliance verification and quality assurance checks.
- Ensured accuracy of customer information and maintained detailed reports.
Education
Higher Certificate in Call Center Communications – Skills Excel Training Institution (SETI) (2021)
National Senior Certificate – Hoërskool Die Fakkel (2020)
