Caroline Johnston

I have a proven track record of having a professional attitude and style, high-quality work ethics, extremely driven and have clear goals which I work towards. Excellent organizational and communication skills. Attention to detail, accuracy and ability to use own initiative. Friendly and courteous demeanor.

Transfer Administrative Secretary at First Group Resorts and Properties (2022-01 – 2026-09)

• Prepare and expedite transfers of local Shareblock Timeshare units
• Take ownership of queries to ensure timeous responses to the owners
• Liaison with timeshare owners and Resorts
• Accurate and timeous reporting for Management
• Refunds to owners – refunds of credit done on accounts prior to transfer
• Miscellaneous office administration

Manageress at Shakas Rest Guest House (2006-01 – 2021-12)

• Reservations, Check-in and check-out of guests
• Bookkeeping, Accounting, Petty Cash, Invoicing and Receipting

Senior Resort Administrator and Reservations Admin Team Leader at The Holiday Club Head Office (2001-01 – 2005-12)

• Training and motivation of my team of Controllers
• Basic HR Administration
• Informal reviews with Staff and providing input in Staff Assessments
• Reservations and sorting out of any double bookings and/or discrepancies
• Resort inspections/visits throughout the country
• Loading and paying of Resort levies
• In control of a R9 000 000,00 (nine million) levy budget
• Dealing with Resort complaints, investigating and responding thereto

Transfer Administrator and Personal Assistant to the Manager at First Group Management (1996-01 – 2001-12)

• Shareblock timeshare transfers within the Group
• Extensive administration on all Microsoft and inhouse programmes
• Personal Assistant to the Transfers Manager

Bookkeeping and Business Accounting – Financial Management Institute of SA

Matric in Primary Education (1995-12)