Caroline Kamanga

Detail-oriented Data Annotator and AI Content Reviewer with experience evaluating AI-generated responses for quality, factual accuracy, safety, clarity, and guideline compliance. Skilled in content review, data annotation, categorisation, fact-checking, prompt and response evaluation, and identifying errors or inconsistencies in model outputs. Brings a strong background in customer-facing operations and retail environments, with proven strengths in written communication, organisation, independent work, and maintaining accuracy across structured, repetitive tasks.

Independent AI Contractor at Outlier, Alignerr, Data Annotation & Prolific (2024-01 – Present)

• Reviewed AI-generated responses for quality, factual accuracy, clarity, safety, and relevance.
• Conducted fact-checking, categorisation, and content evaluation in line with project guidelines and quality standards.
• Evaluated model outputs for helpfulness, naturalness, policy compliance, and overall response quality.
• Performed data annotation, text classification, image labeling, and validation tasks to support AI model training and improvement.
• Applied structured instructions and annotation guidelines to deliver accurate, consistent, and high-quality work across repetitive tasks.
• Contributed to prompt and response evaluation projects designed to improve generative AI performance.

Retail Manager, Supervisor, Sales Consultant, Store Keeper at Various (2016-01 – 2023-12)

• Built strong experience in customer service, retail operations, and team support within fast-paced environments.
• Managed stock handling, store organisation, and inventory accuracy while maintaining high operational standards.
• Assisted with staff coordination, customer issue resolution, and day-to-day store processes requiring accuracy and accountability.
• Developed strong written and verbal communication, problem-solving, and organisational skills transferable to remote content review and data operations roles.
• Worked efficiently in repetitive, process-driven environments while maintaining attention to detail and service quality.

NSC Matric Certificate in Grade 12 – Rand Girls High School (2012-01 – 2016-11)