Caroline Ndlovu

To achieve my full potential by optimizing and enhancing my knowledge and experience.

Legal commercial advisor - OUTSURANCE

(2023-11)

• Assessing all allocated files for recovery possibilities and extensive liaison and Negotiation with individuals, insurance companies and attorneys.
• Handling admin related task generated from these actions (reports, scanning, Photographs, etc.)
• Negotiating settlements.
• Processing of payments and all other administrative tasks received.
• Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround time's clients and third Parties.
• Conduct all the above to the required performance and quality standards that are In place.

Legal Recoveries advisor - OUTSURANCE

(2018-07 - 2023-10)

• Assessing all allocated files for recovery possibilities and extensive liaison and Negotiation with individuals, insurance companies and attorneys.
• Handling admin related task generated from these actions (reports, scanning, Photographs, etc.)
• Negotiating settlements.
• Processing of payments and all other administrative tasks received.
• Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround time's clients and third Parties.
• Conduct all the above to the required performance and quality standards that are In place.

Broker Care Consultant - KING PRICE INSURANCE

(2014-05 - 2018-06)

• Ensuring that all requested changes from brokers are up to date(broker maintenance)
• Ensuring that requested calls are drawn and listen to, in order to give feedback on the call
• Ensuring that that updated schedules are drawn and sent out to brokers after discount was After amendments & when requested.
• Ensuring that the requested confirmation from dealers & brokers are done & revert back
• Typing of manual confirmation when requested & NCB letter
• Ensuring that broker fee have been waived when requested & educating the client about the Broker.
• Appointing of new broker.
• Assisting with renewals, sending out renewal schedules to broker & attending to renewal queries
• Assisting with incoming calls, queries from broker.

Broker Marketing Administrator - TELESURE GROUP SERVICES (PTY)LTD - Pretoria

(2013-03 - 2014-04)

• Ensure that all requested changes to brokers files are up to date(broker maintenance)
• Ensure that all codes to be moved, is moved in the agreed time.
• Ensure new brokers are to be registered on online Quoting platform in the given SLA.
• Ensure that requested calls are drawn and listen to, in order to give feedback on the call.
• Ensure that the BC's emails is accessible when requested and when off work.
• To ensure that that updated schedules are drawn and sent out to brokers after discount was applied for renewals.
• To compile a dashboards and update on weekly basis.
• To ensure all renewals and requested cancellations report are sent to each BC's.
• To ensure that all requested claims progress reports are sent.
• To ensure that all BC's top 20 reports are sent.
• To ensure that the overview report is sent to respective manager.

Acting Team Leader For Policy Department - Telesure Group Services (PTY)LTD

(2012-07 - 2013-02)

• Optimizing operational efficiency through the team.
• Ensure effective services delivery (policy services Support).
• Monitoring SLA'S (e.g. 15 minutes call backs.
• Drive staff awareness of the company value
• Manage, coach, develop, Train and support staff.
• Active participation in and contribute to the management.
• Attending meetings and making decisions.
• Ensure divisions expenses are controlled to contribute to the company profit& loss.
• Ensure relevant statistical information is shared within the team.
• Ensure effective internal turnaround time
• Build, Maintain and enhance relationship within the team, region and suppliers.
• Motivate, implement/coordinate, contro/direct.
• Make decisions, supervise, inform discuss and evaluate the team.

Policy Service Consultant - Telesure Group SERVICES - Pretoria

(2007-01 - 2012-06)

• Assist existing clients with their policies.
• Amending clients policies when requested
• Adding value to clients through assurance of adequate coverage
• Advising clients on existing cover and cover intending to take.
• Up-selling of other cover clients might need (tracker, value added products.car hire)
• Providing accurate information to brokers and clients
• Registering of capturing claims and finalizing some claims
• Ensuring continuous availability to service broker,dealesrs,& clients by assisting policies as per requests
• Making bookings for vehicle assessments and inspection
• Sending confirmation of cover to clients, dealers and brokers
• Arranging of clients premiums

Telemarketing Consultant - SEESA BEE PTY LTD - Pretoria

(2006-07 - 2006-12)

• Making outbound calls to business owners
• Rendering BEE services and making appointments for Consultants to present our BEE services.

Call centre consultant/2IC - Onecor - Pretoria

(2005-11 - 2006-05)

• Making outbound calls to confirm employments of clients receiving inbound calls
• Relieving the team leader.
• Updating data and payments on the system
• Working with courts documents for garnishing procedure
• Handling both e-mails and computer phone enquiries
• Requesting of statements and contracts from banks and loaning institutions
• Handling of files and difficult queries of both inbound and outbound calls.
• Working with the Sherriff for garnishees to employers
• Organizing training for new call centre agents for new developments and team building workshops
• Tracing and credit alliance

Bachelor - Marketing in Economic Science - TUT (2003-01 - 2003-12) South Africa

Course - Computer literacy & office administration - Hava tech training centre (2005-01 - 2005-12) South Africa

Matric - Highveld park high school (2002-01 - 2002-12) South Africa