Legal commercial advisor - OUTSURANCE
(2023-11)
- Assessing all allocated files for recovery possibilities and extensive liaison and Negotiation with individuals, insurance companies and attorneys.
- Handling admin related task generated from these actions (reports, scanning, Photographs, etc.)
- Negotiating settlements.
- Processing of payments and all other administrative tasks received.
- Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround time's clients and third Parties.
- Conduct all the above to the required performance and quality standards that are In place.
Legal Recoveries advisor - OUTSURANCE
(2018-07 - 2023-10)
- Assessing all allocated files for recovery possibilities and extensive liaison and Negotiation with individuals, insurance companies and attorneys.
- Handling admin related task generated from these actions (reports, scanning, Photographs, etc.)
- Negotiating settlements.
- Processing of payments and all other administrative tasks received.
- Handling and resolving all queries and problems from payment of claims and invoices from service providers within specific turnaround time's clients and third Parties.
- Conduct all the above to the required performance and quality standards that are In place.
Broker Care Consultant - KING PRICE INSURANCE
(2014-05 - 2018-06)
- Ensuring that all requested changes from brokers are up to date(broker maintenance)
- Ensuring that requested calls are drawn and listen to, in order to give feedback on the call
- Ensuring that that updated schedules are drawn and sent out to brokers after discount was After amendments & when requested.
- Ensuring that the requested confirmation from dealers & brokers are done & revert back
- Typing of manual confirmation when requested & NCB letter
- Ensuring that broker fee have been waived when requested & educating the client about the Broker.
- Appointing of new broker.
- Assisting with renewals, sending out renewal schedules to broker & attending to renewal queries
- Assisting with incoming calls, queries from broker.
Broker Marketing Administrator - TELESURE GROUP SERVICES (PTY)LTD - Pretoria
(2013-03 - 2014-04)
- Ensure that all requested changes to brokers files are up to date(broker maintenance)
- Ensure that all codes to be moved, is moved in the agreed time.
- Ensure new brokers are to be registered on online Quoting platform in the given SLA.
- Ensure that requested calls are drawn and listen to, in order to give feedback on the call.
- Ensure that the BC's emails is accessible when requested and when off work.
- To ensure that that updated schedules are drawn and sent out to brokers after discount was applied for renewals.
- To compile a dashboards and update on weekly basis.
- To ensure all renewals and requested cancellations report are sent to each BC's.
- To ensure that all requested claims progress reports are sent.
- To ensure that all BC's top 20 reports are sent.
- To ensure that the overview report is sent to respective manager.
Acting Team Leader For Policy Department - Telesure Group Services (PTY)LTD
(2012-07 - 2013-02)
- Optimizing operational efficiency through the team.
- Ensure effective services delivery (policy services Support).
- Monitoring SLA'S (e.g. 15 minutes call backs.
- Drive staff awareness of the company value
- Manage, coach, develop, Train and support staff.
- Active participation in and contribute to the management.
- Attending meetings and making decisions.
- Ensure divisions expenses are controlled to contribute to the company profit& loss.
- Ensure relevant statistical information is shared within the team.
- Ensure effective internal turnaround time
- Build, Maintain and enhance relationship within the team, region and suppliers.
- Motivate, implement/coordinate, contro/direct.
- Make decisions, supervise, inform discuss and evaluate the team.
Policy Service Consultant - Telesure Group SERVICES - Pretoria
(2007-01 - 2012-06)
- Assist existing clients with their policies.
- Amending clients policies when requested
- Adding value to clients through assurance of adequate coverage
- Advising clients on existing cover and cover intending to take.
- Up-selling of other cover clients might need (tracker, value added products.car hire)
- Providing accurate information to brokers and clients
- Registering of capturing claims and finalizing some claims
- Ensuring continuous availability to service broker,dealesrs,& clients by assisting policies as per requests
- Making bookings for vehicle assessments and inspection
- Sending confirmation of cover to clients, dealers and brokers
- Arranging of clients premiums
Telemarketing Consultant - SEESA BEE PTY LTD - Pretoria
(2006-07 - 2006-12)
- Making outbound calls to business owners
- Rendering BEE services and making appointments for Consultants to present our BEE services.
Call centre consultant/2IC - Onecor - Pretoria
(2005-11 - 2006-05)
- Making outbound calls to confirm employments of clients receiving inbound calls
- Relieving the team leader.
- Updating data and payments on the system
- Working with courts documents for garnishing procedure
- Handling both e-mails and computer phone enquiries
- Requesting of statements and contracts from banks and loaning institutions
- Handling of files and difficult queries of both inbound and outbound calls.
- Working with the Sherriff for garnishees to employers
- Organizing training for new call centre agents for new developments and team building workshops
- Tracing and credit alliance
