Hotel Operations Manager
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A natural leader with the ability to guide and motivate the team. I have a tenacious mindset, willing to do whatever it takes. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Uses initiative and has my finger on the pulse. Works accurately and efficiently under pressure and has a sense of urgency. Obsessed with excellence and attention to detail. Has a high EQ, outstanding with people and thrives on building relationships.
Manage and lead all daily operational aspects of the hotel.
Manage all aspects of HR, this includes payroll, performance management, disciplinary action, updating HR Files, employment contracts, rostering team monthly and training.
Develop and implement performance standards and procedural.
Ensure all departments work in a timely manner with the correct tools to aid completion of all tasks in the required time so that it does not impact on any guest experience.
