Cathrine Dambuza

Results-driven business, sales and project operations professional with over 7 years' experience in operations, account management, project management, and sales support. Adept at streamlining processes, managing CRM systems (Salesforce), and driving efficiency across business units. Strong communicator and relationship builder with proven ability to support executive teams and clients.

I am a reliable team player with a strong grasp on automation, processes and flows, timelines (KANBAN/Waterfall/Agile), and I am also able to prioritise tasks accordingly. I am 2 years into the contractor and construction environment and industry. My attention to detail, efficiency in documentation and its storing, paired with a proactive mindset for identifying and implementing practical improvements that enhance both experience and efficiency.

Ops Coordinator/Exec Assistant - Inkululeko YamaAfrika Construction Group

(2025-04 - 2025-04)

• Providing high-level administrative and executive support to senior management
• Managing calendars, appointments, meetings, and travel arrangements
• Preparing reports, presentations, correspondence, and meeting documentation
• Screening calls, emails, and enquiries while maintaining professional communication
• Coordinating internal operations and ensuring follow-through on key action items
• Managing confidential information with discretion and professionalism
• Liaising with clients, suppliers, stakeholders, and service providers on behalf of executives
• Assisting with project coordination, reporting, and operational administration
• Maintaining organised digital and physical filing systems and records
• Supporting executives with strategic planning, scheduling priorities, and daily workflow management

Office and Operations Manager - SENZE GROUP

(2024-06)

• Overseeing daily office operations and ensuring administrative processes run efficiently
• Managing project documentation, subcontractor coordination, and supplier communication
• Monitoring invoices, payments, budgets, and basic financial reporting
• Scheduling jobs, tracking project progress, and maintaining operational timelines
• Ensuring compliance with company procedures, health and safety documentation, and contractual requirements
• Supporting directors and site teams with general operations, reporting, and organisational tasks
• Creating and maintaining multiple trackers for different projects according to their needs (Monday.com, Trello, SalesForce, Pipe Drive)

Project Ops Coordinator - Synthesis Software Technologies

(2022-08 - 2025-03)

• Managed and maintained Salesforce CRM, ensuring data accuracy, reporting, and dashboard creation for sales leadership
• Streamlined backend processes, improving data integrity and reducing reporting turnaround time
• Coordinated sales forecasting, pipeline tracking, and performance reporting to support decision-making
• Provided operational support to the sales team, ensuring seamless onboarding, training, and tool adoption
• Assisted with contract renewals, compliance checks, and documentation management
• Partnered with finance and operations teams to reconcile sales data with business performance metrics
• Leveraged Microsoft Copilot and ChatGPT to automate reporting, improve documentation accuracy, and support data analysis

Project Ops Coordinator - Synthesis Software Technologies

(2022-08 - 2025-03)

Key Achievements

• Improved CRM data accuracy by 35%, enabling more reliable sales forecasting
• Designed and rolled out Salesforce dashboards that reduced reporting time by 40%
• Played a key role in increasing adoption of Salesforce tools across the sales team, boosting overall efficiency
• Contributed to year-on-year sales growth by providing accurate and timely performance insights

Business Operations/ Relationship Builder - Uyandiswa Project Management Services

(2018-11 - 2022-07)

• Oversee onboarding of permanent and contract staff, project allocations, and variance reporting
• Managed timesheet interface (InTime) and facilitated contract renewals
• Supported contractors on-site and maintained client & supplier relationships
• Ensured business governance compliance (OHS, EEA, BBBEE, SDF)
• Provided operational support to the CEO's office, HR, and Sales department
• Managed day-to-day office operations including IT and supplier coordination
• Coordinated events for the executive office (workshops, speaking engagements)
• Managed e-commerce platforms for associated brands via WordPress

Business Operations/ Relationship Builder - Uyandiswa Project Management Services

(2018-11 - 2022-07)

Key Achievements

• Successfully managed a contractor workforce across multiple banking clients, ensuring 98% contract renewal rate
• Improved operational efficiency by streamlining reporting processes, saving an average of 10 hours per week
• Built and maintained strong client relationships, contributing to contract extensions with major clients
• Delivered flawless execution of multiple high-profile corporate events, enhancing brand visibility and client trust

Assistant Branch Manager - Inter-Africa Bureau de Change

(2016-06 - 2018-05)

National Client Services Assistant - SGRP Meridian (FMCG)

(2015-01 - 2016-05)

National Client Services Assistant - SGRP Meridian (FMCG)

(2018-06 - 2018-10)

Diploma - Public Relations - Varsity College - IIE (2014 - 2014)

Short Course - Business Communication Skills - KZN Business Training Centre/ComSaf

Short Course - Excel Advanced - KZN Business Training Centre/ComSaf

Short Course - Conflict Identification and Resolution - KZN Business Training Centre/ComSaf

Short Course - Emergency Preparedness & Evacuation (Health & Safety) - KZN Business Training Centre/ComSaf

Short Course - Incident Investigation (Health & Safety) - KZN Business Training Centre/ComSaf

Short Course - Anti-Money Laundering - KZN Business Training Centre/ComSaf

Short Course - FICA & Business Compliance - KZN Business Training Centre/ComSaf

Matric - St.Catherine's High School (2010 - 2010)