Cerene van Staden

Experienced Operations and Branch Management professional with extensive hands-on experience in recycling, waste management, warehouse and depot operations, fleet coordination, stock control, key account management, financial administration and staff management. Proven track record managing teams of up to 60 employees, operational activities across 17 sites, fleets of up to 16 vehicles, and branch operations involving significant cash, stock, customer and financial responsibilities. Strong background in managing day-to-day operations, coordinating staff and vehicles, maintaining service standards, managing customer relationships, controlling stock, preparing budgets and forecasts, monitoring operational performance and implementing company policies and procedures.

Particularly experienced in the waste management and recycling sector, with a practical understanding of materials handling, site operations, fleet requirements, customer service and operational controls.

Administrative Manager - Interwaste

(2021-01)

• Manage administrative operations across two depots, supporting efficient day-to-day branch and customer operations.
• Supervise administrative staff responsible for debtors, creditors, filing and general administration.
• Compile budgets and weekly financial forecasts to support operational planning.
• Ensure customer documentation and operational paperwork are correctly processed, invoiced and delivered.
• Manage and resolve customer queries and operational issues.
• Manage a R17,000 petty cash float and maintain appropriate financial controls.
• Support the financial and administrative management of a branch generating approximately R15 million in monthly revenue.
• Coordinate administrative requirements between operational teams, customers and management.
• Ensure company procedures and operational standards are consistently followed.

Branch Manager - Interwaste

(2019-01 - 2021-12)

• Managed a team of 15 employees, including drivers, truck assistants, controllers and administrative staff.
• Managed day-to-day branch operations, staffing and operational resources.
• Implemented company systems, structures, policies and procedures at branch level.
• Prepared budgets and financial re-forecasts in consultation with Head Office.
• Coordinated fleet management and maintenance for 4–5 vehicles.
• Maintained customer relationships and service standards.
• Resolved customer and operational issues to maintain service delivery.
• Monitored branch performance and ensured compliance with company requirements.
• Coordinated administrative and operational activities to support efficient branch performance.

Financial Manager - Eagle Eye

(2016-01 - 2019-12)

• Managed the day-to-day financial and administrative functions of the business.
• Managed debtors and creditors and associated financial administration.
• Maintained accurate financial records and filing systems.
• Provided financial and administrative support to business management.
• Assisted with the overall running of the business and daily operational requirements.

Branch Manager - Alzu Feeds

(2014-01 - 2016-12)

• Managed daily branch operations, administration and customer service.
• Controlled stock levels and coordinated stock ordering.
• Supervised three employees and allocated daily responsibilities.
• Managed branch cash float and completed daily cash-ups and till reconciliations.
• Assisted customers and maintained strong customer-service standards.
• Monitored stock, cash and administrative controls.

Marketing & Sales Representative - SA Zero Waste

(2012-01 - 2013-12)

• Developed business opportunities within the waste management, recycling and organic recycling sectors.
• Conducted cold calling and customer development activities.
• Prepared customer proposals and service-level agreements.
• Developed promotional material for new products and services.
• Identified buyers for products manufactured from recycled materials.
• Developed practical knowledge of customer requirements and the commercial side of recycling operations.

Operations Key Account Manager - Remade Recycling

(2010-01 - 2012-12)

• Managed day-to-day operations across 17 sites throughout Gauteng, Polokwane and Nelspruit.
• Monitored site operations and vehicle maintenance.
• Ensured operational procedures and company standards were followed.
• Compiled monthly volume reports for customers.
• Resolved customer accounting and operational queries.
• Coordinated with multiple sites, customers and operational teams to resolve service issues.
• Managed key customer relationships and supported consistent service delivery across geographically dispersed sites.

General Branch Manager – Operations - Remade Recycling

(2009-01 - 2010-12)

• Managed approximately 60 employees, including drivers, assistants, administrative personnel and plant production staff.
• Managed branch operations, staffing, production, purchasing and operational planning.
• Prepared budgets, operating costs, expenses and volume reports against planned profitability.
• Planned sales and purchasing requirements.
• Identified staffing requirements, skills shortages and training needs.
• Monitored external sites to ensure compliance with company policies, procedures and product-quality requirements.
• Managed the quality of recyclable material entering and leaving the production process.
• Oversaw plant production of approximately 1,680 tonnes per month.
• Coordinated fleet management and maintenance for approximately 16 vehicles and 3 items of yellow plant.
• Managed a monthly cash float of approximately R110,000.
• Conducted monthly stock takes and monitored stock levels and shrinkage.
• Ensured Health and Safety procedures were implemented and maintained.
• Coordinated people, vehicles, stock, production and operational resources to maintain service and productivity.

Depot Manager - Interwaste

(2004-01 - 2007-12)

• Managed debtors and creditors administration and general depot administration.
• Trained new administration clerks across multiple company locations nationally.
• Conducted administrative audits and identified procedural and performance issues.
• Managed payroll administration for approximately 40 employees.
• Managed and resolved customer queries.
• Maintained filing systems, documentation and daily administrative procedures.
• Supported depot and branch management with operational administration.

National Higher Certificate - Secretarial – Business Computing - Vaal Triangle Technicon (1990-01 - 1991-12)

Diploma/Certification - Bookkeeping - Boston City College (2006-01 - 2007-12)

Matric - High School Sundra (1989-12)