Cezanne Bantam

A dedicated and results-oriented Customer Service & Support Specialist Consultant with over 10 years of experience in customer service, well versed in (B2B and C2C sectors). Proven ability to client satisfaction, with a proven track record in customer support within organizations, driven in client retention that improves client satisfaction. I strive to show value in spaces I engage myself in, which allow me to provide exceptional customer experiences.

Experienced in customer support on platforms such as: Webchat - providing client support, Office administration, Merchandising, Telesales agent and resolving customer concerns in fast-paced environments. Recognised for strong leadership, punctual and reliable, excellent communication skills, and highly motivated and eager to achieve business objectives while maintaining high operational standards. Committed to improving efficiency, increasing customer satisfaction, and contributing to business success.

Merchandiser - Spar Florida Junction

(2023-04 - 2023-12)

• Maintained shelves and refrigerators.
• Assisted customers with inquiries and purchases.

Merchandiser - Checkers The Village Horizon

• Ensured shelves and refrigerators were fully stocked.
• Provided customer support on the sales floor

Optimologist - Kera Vision

(2018 - 2020)

• Updated and maintained sensitive client information on company systems.
• Assisted with general office duties.
• Assisted with calls and filling
• Client retention

Customer Service Support - Webhelp (UK-based)

(2017-04 - 2019-06)

• Handled 100-150 inbound calls daily regarding various products and services.
• Checked client statements, airtime, and data usage.
• Managed customer details and ensured data security.
• Provided support for order tracking, escalations, and replacements.

Telesales Agent - Caxton Community Newspaper, Honeydew

(2015-04 - 2016-11)

• Achieved revenue targets through client canvassing.
• Delivered accurate quotes and booked advertisements via calls and emails.
• Ensured timely responses to incoming inquiries and met deadlines

Matric - Grade 12 - West Ridge High (2013)