Chandre Bezuidenhout

I am a hardworking individual who enjoys working as part of a team. I am reliable and trustworthy, and pride myself on being punctual. I get along well with fellow coworkers. I always look to succeed in all aspects of my role for which I have been appointed.

Admissions Clerk at Life St Dominics Hospital (Present)

• Greeting, welcoming, directing and announcing patients appropriately and professionally.
• Listening, helping and taking action of all customer complaints
• Performing general administration duties involved in the admission of patients.
• Managing the accuracy of the admission process and the prevention of potential risk factors.
• Assist patients with completion of admission information forms.
• Capture patient details and procedures accurately.
• Scanning documents into the system, i.e. referral letters, medical aid cards etc.
• Booking patients for special procedures and supply pre-examination requirements to patients and units where necessary.
• Confirm authorization for certain procedures.
• Liaising with medical aids to obtain authorization for admission.
• Attend to meetings.
• Answering the telephone and resolve queries, or direct to relevant parties.
• Managing of payments made at reception and billing of patient accounts, where applicable.
• Banking
• Ensure principles of infection prevention and all standard precautions are adhered to; ensure safe and clean hygienic environment
• Foster a harmonious relationship between the reception staff, patients and hospital staff.

Customer Liaison Officer at Life St Dominics Hospital (2019-02 – 2019-11)

• Greeted and assisted patients, visitors, physicians and medical staff in locating specific departments
• Providing excellent customer service
• Following hospital policies and procedures
• Reinforced and upheld patient confidentiality as required by hospital regulations
• Ensure seamless flow of work when the hospital is busy
• Provide customer service to patients regarding general and or billing questions
• Porting patients to their beds
• Directing calls to appropriate individuals and departments
• Responding to all customer inquiries thoroughly and professionally
• Accurately recording information onto the slates
• Constant communication with patients, booking clerks, administrators, nursing staff and visitors

Betting Clerk/Slot Machine Attendant/Bar lady at Highgate Hotel (2014-02 – 2018-12)

• Screening calls and taking messages
• Following up on any queries left by clients
• Present bar and pub menus
• Keeping the bar stocked, clean and organized
• Balancing cash receipts
• Collecting monies for drinks served
• Assisting with bookings
• Taking bets and paying out large sums of cash
• Resolving customer complaints
• Cashing up the slot machines
• Recording hand pays accurately
• Checking identification of customer in order to verify age requirements
• Meeting targets
• Interacting with clients
• Managing large sums of cash and insuring compliance of FICA act

Supervisor at Hollywood Sportsbook (2011-02 – 2014-02)

• Team leader to 22 team members
• Following up on any queries left by clients
• EFT payments
• Balancing cash receipts
• Training team members
• Setting sales targets and monitoring them
• Taking bets and paying out large sums of cash
• Resolving customer complaints
• Cashing up the slot machines
• Updating display boards for current betting opportunities
• Administration duties
• Bio-time
• Balancing the taking at the end of the shift
• Greeting customers
• Overseeing betting terminals
• Marketing and promoting to potential clients
• Making sure the shop is clean and meets industry regulations

Grade 12 – Alenphdale Secondary School