International Sales Specialist at Europcar (2025-01 – Present)
Managed and grew a portfolio of strategic international key accounts, consistently achieving and exceeding revenue and growth targets.
- Managed and grew a portfolio of strategic international key accounts, consistently achieving and exceeding revenue and growth targets.
- Drove new business development while expanding revenue within existing accounts through upselling, cross-selling, and solution-based selling.
- Built and maintained long-term strategic relationships with senior decision-makers, positioning myself as a trusted business advisor.
- Developed and executed account growth strategies and customer business plans to maximise profitability and long-term retention.
- Negotiated pricing, contracts, and service agreements within company guidelines to optimise margins while maintaining high customer satisfaction.
- Led the customer account planning cycle, ensuring alignment between client objectives and business solutions.
- Conducted monthly and quarterly performance reviews with clients to analyse revenue trends, identify growth opportunities, and mitigate risks.
- Prepared and delivered professional proposals, presentations, and RFP responses to secure new business and retain key clients.
- Managed and maintained a robust sales pipeline, producing accurate weekly, monthly, and quarterly performance reports.
- Proactively identified and resolved client challenges, delivering tailored solutions to enhance service delivery and operational efficiency.
Customer Success Manager at MiX by Powerfleet (2023-10 – 2024-12)
Managed customer success and lifecycle management for assigned clients.
- Maintained consistent communication with assigned clients on a daily, weekly, and monthly basis.
- Ensure a rolling agenda for each client is maintained - Log all queries raised either telephonically or via email on the agenda.
- Setup new and edit existing Server Side Events promptly and accurately.
- Create new and edit existing event notifications for customers promptly and accurately.
- Manage the billing structure and age analysis for all assigned customers.
- Arranges visits to all clients in terms of agreed call cycles.
- Analyze client's operations effectively and evaluates upsell opportunities and present proposals. Through an astute analysis of the customers operation, identify problem areas and provide optimum solutions.
- Using current client database, developed strong customer-focused relationships.
- Identified potential leads.
- Ensures quotations are accurate in every respect.
- Ensures all correspondence to clients is accurate and professionally submitted.
- Provide administrative support in ensuring all Company documentation is accurately completed and submitted.
- Coaching and mentoring of staff to identify scope within the customers' business to implement new processes or up sell new products to ensure that the system is entrenched in the client's operations.
- Maintain compliance with all company policies and procedures.
- Proficient in Salesforce, DynaMiX and the relevant applicable systems used by MiX Telematics.
- Management of system training to clients as and when required.
- Performed related duties as assigned by Senior Manager and Divisional Director of Services
- AX System Quest Ambassador for the department.
- Updating and maintaining Customer Product Masters (CPM)
- Streamlining and creating new business processes within the admin department.
- Sign-up of new customer applications.
- Customer on-boarding and implementation. (Administrative Implementation)
- Administrative duties such as customer quotations, procurement
Customer Liaison Specialist at GPS Tracking Solutions a division of Eqstra Fleet (2015-09 – 2023-10)
Maintained strong market and client knowledge, enabling consultative engagement and value-driven sales conversations.
- Maintained strong market and client knowledge, enabling consultative engagement and value-driven sales conversations.
- Collaborated cross-functionally with operations, finance, and customer service teams to ensure seamless end-to-end service delivery.
- Maintained consistent communication with assigned clients on a daily, weekly, and monthly basis.
- Ensure a rolling agenda for each client is maintained - Log all queries raised either telephonically or via email on the agenda.
- Setup new and edit existing Server Side Events promptly and accurately.
- Create new and edit existing event notifications for customers promptly and accurately.
- Manage the billing structure and age analysis for all assigned customers.
- Arranges visits to all clients in terms of agreed call cycles.
- Analyze client's operations effectively and evaluates upsell opportunities and present proposals. Through an astute analysis of the customers operation, identify problem areas and provide optimum solutions.
- Using current client database, developed strong customer-focused relationships.
- Identified potential leads.
- Ensures quotations are accurate in every respect.
- Ensures all correspondence to clients is accurate and professionally submitted.
- Provide administrative support in ensuring all Company documentation is accurately completed and submitted.
- Coaching and mentoring of staff to identify scope within the customers' business to implement new processes or up sell new products to ensure that the system is entrenched in the client's operations.
- Maintain compliance with all company policies and procedures.
- Proficient in Salesforce, DynaMiX and the relevant applicable systems used by MiX Telematics.
- Management of system training to clients as and when required.
- Performed related duties as assigned by Senior Manager and Divisional Director of Services
- AX System Quest Ambassador for the department.
- Updating and maintaining Customer Product Masters (CPM)
- Streamlining and creating new business processes within the admin department.
- Sign-up of new customer applications.
- Customer on-boarding and implementation. (Administrative Implementation)
- Administrative duties such as customer quotations, procurement, invoicing, account restructuring as well as terminations.
- Maintaining customer relationships.
- Managing client queries through telephonic / e-mail platforms as well as in-person meetings with clients.
- Running client account recons and clean ups.
- Project management.
- Credit note preparations.
- Compiling information and worksheets for Management.
- Assisting co-workers with internal and external queries.
- Attending to e-mails daily.
Support Administrator at VTC Tracking Solutions a division of GPS Tracking (2015-06 – 2015-08)
Provided administrative support and customer service for tracking solutions.
- Emails.
- Filling.
- Monitoring fuel usage and km's on the technician's vehicles.
- Customer service.
- Making appointments and confirming bookings with clients for new installations, de-installations, re-installations, and repairs.
- Assisting with the capturing of job cards on the VTC billing recons.
- Assisting co-workers with daily tasks
