Operations Manager - Caring without Borders NPC - Durban
(2022-04)
Caring without Borders (CWB) is a registered Non Profit organization dedicated to improving the lives of our vulnerable senior citizens, the homeless & under privileged kids. We are humbled with giving hearts to help those in need. We take great strides in our efforts to eradicate poverty, while trying to bring a smile to all in need.
Managing Director - Yehweh Holdings cc - Gauteng
(2015-08 - 2020-03)
Yehweh Holdings provided an affordable and hassle-free service delivery in Supply Chain, Procurement Sourcing Specialists, your logistical solutions and payroll experts.
Sr. Manager - Supply Chain – DC, Logistics, Production Planning & Schedulers - Joy Mining (Joy Global) Currently called Komatsu Mining Corp. - Gauteng
(2013-01 - 2015-07)
- Ensures productivity targets are met and maintain computerized administration and automated storage and retrieval systems both in the DC & Logistics
- Develop methods and procedures for scheduling of raw materials from suppliers to support manufacturing in achieving customer demand and minimizing cost impacts to JGA
- Ensure Production Planners & Schedulers service Manufacturing with a full capacity of jobs. Follow up on material shortages
- Procurement - Negotiate parts, prices and delivery schedules with vendors
- Prepare annual department budget for incorporation into the Company's Formal Profit Plan
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Completes warehouse operational requirements by scheduling and assigning employees; following up on work results
- Maintains staff by recruiting, selecting, orienting, and training employees. Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met
- Training staff and monitoring their performance and progress
- Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
- Ensuring the health, safety, cleanliness and security of the work environment
- Manage and set the direction for the JGA in accordance with company guidelines and objectives and to ensure efficient warehousing and logistics operations with the agreed service levels as a basis for competitive advantage and in line with local requirements. Alignment of the warehousing and logistics strategy to both global and local guidelines & legislation to ensure continuous improvement of the Supply Base Optimisation objectives (quality; costs & service delivery). Other duties and responsi
- Develop and maintain transportation systems on domestic and international freight that ensures business needs are met
- 3PL - Responsible for managing the SLA's, execution, direction, and coordination of all transportation matters within the organisation
- Ensure JGA is in compliance with laws and regulations regarding transportation, including hazardous materials
- Overseeing the planned maintenance of vehicles, machinery and equipment
- Responsible for the safe receipt, storage, retrieval and timely dispatch of goods
- Ensures workplace health and safety requirements are met and take responsibility for the security of the building and stock
- Plan the arrangement of goods within the warehouse and organize special requirements for certain stock, such as time-based goods or sensitive easily damage materials
- Ensures productivity targets are met and maintain computerized administration and automated storage and retrieval systems
- Manage teams of workers and deal with personnel issues such as the recruitment, training and discipline of staff. Oversees the picking, packing and distribution activities of Wadeville
- Responsible for managing the execution, direction, and coordination of all transportation matters within the organisation. This includes managing budgets, organising schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties
- Lead and direct strategic planning for warehousing, logistics and customer service delivery
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Complies with local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
- Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
- Controls inventory levels by conducting physical counts; reconciling with data storage system
- Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
- Manage the returns to the Warehouse and ensure items are dealt with promptly and returned to stock/supplier
- Responsible for investigating stock discrepancies, including negatives, unfound and sold out, and reporting the information to relevant managers including the Stock Accountant
- Ensure the highest operational standards are deployed at all times
Head of Operations / Warehouse - POP- Warehouse (Pty)Ltd - Gauteng
(2011-02 - 2013-02)
- Manage daily warehouse operations, Supervise and train warehouse staff, Implement and enforce safety protocols, Monitor inventory levels, Develop and refine warehouse procedures, Logistics, provide input on strategic decisions, Resolve escalated operational issues
- Play a significant role in long-term planning, including an initiative geared toward operational excellence, planning, systems and controls
- Increase the effectiveness and efficiency of Support Services through improvements to each function (Supply Chain, warehouse) as well as coordination and communication between clients
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Complies with local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
- Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
- Controls inventory levels by conducting physical counts; reconciling with data storage system
- Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
- Manage the returns to the Warehouse and ensure items are dealt with promptly and returned to stock/supplier
- Responsible for investigating stock discrepancies, including negatives, unfound and sold out, and reporting the information to relevant managers including the Stock Accountant
- Ensure the highest operational standards are deployed at all times
Head of Operations (including HR & Office management) (Including Inbound Call Centre Manager, Sanlam Sky Long Term Insurance, Claims & Customer Care) - Castellum Administrators - Gauteng
(2007-03 - 2010-12)
(Authorized Financial Services Provider)
- Managed daily operations in the company
- HR functions included, recruitment & interviews in my area, job specifications, formulating letter of appointments, Employment Equity, Staff disputes, granting leave to staff & performance bonuses
- Liaising with clients directly, concerning legal contract agreements. (SLA)
- Making sure that SLA's are adhered to monthly & deadlines are met for all schemes according to clients specifications. Audits were done by me monthly
- Managed Administration Area for data capturers, call centre and scheme administrators
- Assessing & approving of Claims for 6 different schemes & Sanlam Sky. Investigated fraudulent claims & resolving Bank Disputes
- Managed Logistics & procurement procedures & buying
- Define KPA/KPI for the Team Leaders and Project Managers
- Handled all high level Queries and Complaints& Ombudsman Queries
- Approving Refunds and Authorizing all invoices
- Managed Document Control, from scanning to storage
- Maintaining Quality Assurance Standards. Compiling & analyzing Statistical Reports
- Driving Individual/Team/Organizational and Leadership Effectiveness
- Direct, and motivate staff toward attaining Company Vision and Values
- Making sure that monthly projects are met & delivered
- Planning, creating and implementation of budgets, Policies/Procedures and Processes specific to Business Requirements. Liaising with CEO & Shareholders
- Implementing & identifying Training/Developing and Coaching Initiatives that will continuously upgrade skills and Capabilities of Call Centre Personnel ensuring consistency of training
- Analyze Call Centre System Requirements. Supervisor from call centre reported to
- Assisting in the Design of 'User Friendly' Call Centre & Admin Systems
- Wrote & designed the claims system, which is currently being used
- Liaising with IT Developers on Testing of New systems/system upgrades
- Identify personnel needs and participate in the recruitment and hiring process
- Handled all Disciplinary cases, Internal & CCMA
- Ensure Operational effectiveness and excellence of Call Centre & Admin Staff
- Monitored the petty cash. Company credit card was issued to me
- Month end Balancing of different schemes
- As office manager, maintenance, security, reception area, stationery, consumables, daily refreshments, upgrades & renewal of contracts were all handled by me
- Reporting to CEO every 3rd month on relevant cost expenditure vs. set budget. (150 Mill annually)
- 120 staff members reporting to me
Operations Manager of Sample Division - Direkshinz - Gauteng
(2006-06 - 2007-02)
(Global Homeware Supplier for Mr. Price Group)
- Responsible for all Operations in the Sample Department's. Ensuring all efficient & effective procedures & processes are being followed
- Corresponding with International Suppliers regarding Trade Fairs. Liaising with Mr. Price buyers
Personal Time
(2005-06 - 2006-04)
General Operations Manager - Harry Walt & Associates - Gauteng
(1994-08 - 2005-05)
(Importers & Exporters of Linen & Towels, Textile fabrics, curtaining & upholstery)
- Overall operations including Human Resources, Salaries & Wages, Petty Cash, Banking, all Administration. 362 staff, including Area Managers, Reps, drivers& Warehouse Managers
- Banking (cheques & large cash amounts). Monitor all cash ups & cash handling in stores
- Procurement – Policies & processes are followed
- Customer Satisfaction as specified in the service standards & agreements
- Regular visits to other warehouses in Durban & Cape Town. Conduct reviews of all operational policies and procedures
- Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets. Expediting deliveries & back orders (via warehouse & supplier)
- Arranging Managing Directors personal travel arrangements and assisting him with various company and personal tasks & contracts that had to be kept strictly confidential, made payments on behalf of Director (business & personal
