Chanté Smit

Front Office Associate

Talent

Pretoria, City of Tshwane Metropolitan Municipality85 ZAR/hourMember since 19 July 2023

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events assistanthousekeeper front desk agent waitress

About

I am an ambitious and goal-driven individual who is passionate about the Hospitality and Events industry. When working on projects I have no trouble remaining focused and organized. Meeting and working with new people and learning about their backgrounds is something I enjoy. I am dependable and willing to help my coworkers and achieve organizational goals. Evaluating procedures and processes before starting a project to identify any foreseeable issues or concerns is something I excel at. I find that it is better to be proactive than reactive in any given situation. Integrity, honesty, and authenticity mean a great deal to me, and I do what I can do to continue improving and being the best I can be at whatever I do.

My skills in cash handling, project management and billing help me handle a variety of challenges. I meet the requirements for the role and look forward to discussing how I can be a long-term valuable asset to the team.

I would greatly appreciate your review of my enclosed resume and outlined credentials. Working as an a Front Desk intern (Rotational), I have learned a lot about the importance of excellent customer service and creating a memorable guest experience, and I would love the opportunity to grow within the company.

Thank you for your time and consideration. At your convenience, I am available for an interview or further discussion. I look forward to your response.

Experience

2022-2023

Front Desk Agent (Rotational) • Louisville Marriott Downtown (FSPMS/MARSHA)

Roles and Responsibilities:

Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Process all payment types such as room charges, cash, checks, debit, or credit
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Arrange specialized services for VIP customers
Complete daily checklists and run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Follow up with guest regarding satisfaction with guest-related issues
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservation
Process all check-outs including resolving any late and disputed charge
Coordinate with Housekeeping to track readiness of rooms for check-in
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications
Operate telephone switchboard station
Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date
Print and fold folios and ensure that they are placed under each guest room door the night before check-out
Assist Managers in training new associates

September-October 2021 (Practical)/ April-June 2022

Events Assistant • WEDJ Mice

Roles and Responsibilities:

Request and obtain quotes from suppliers
Generate quotes
Send promotional mails
Follow-up with suppliers and clients
Networking
Site visits with clients
Assistant supervisor during event set-up

April-May 2021 (Practical)

Housekeeper • River Meadow Manor

Roles and Responsibilities:

Enter guest room by following set procedures
Collect and transport used linen and towels
Replenish linen, towels, and guest amenities in the room
Following correct cleaning and sanitation procedures
Wearing the correct personal protective equipment
Clean bathroom: floors, bathtub, toilet, sink, shower, surfaces, window shutters
Following correct procedures when doing a final inspection of the room
Check functionality of lights, TV, bedside lamps, and air conditioning system
Clean room: dust surfaces and window shutters, clear dustbins, make the bed with clean linen and pillowcase, vacuum carpets and mats

November 2020 - March 2021 (Practical)

Waitress • Apogee Boutique Hotel & Spa

Roles and Responsibilities:

Restaurant Table Setup
Serving at various functions and restaurant
Preparing and serving specialty coffees and hot beverages
Upkeep of coffee station and restaurant
Stocktaking
Table set-up according to bookings and functions
Follow and maintain protocols of Covid 19 restaurant regulations
Inventory control and various investigations
Daily hygiene and upkeep of the restaurant
Housekeeping operations: Ironing, clean rooms, put new sheets on beds, mop, and sweep
Reservation Operations: Answer phone calls, make restaurant reservations, room bookings
Learning point-of-sales systems
Punch in meal and drink orders

February 2019–February 2020

Au Pair • AuPairCare

Roles and Responsibilities:

Morning routines, weekly schedules, and meal preparations
Homework and transporting kids to afterschool activities
Washing and folding laundry
Do playtime and tidying up

June 2017– July 2018

Daycare Teacher’s Assistant • Dolfyntjies Speelskool

Roles and Responsibilities:

Morning routines, weekly schedules, and meal preparations
Homework and transporting kids to afterschool activities
Washing and folding laundry
Do playtime and tidying up

April - June 2017

Shop Assistant

Elzette boutiques

Roles and Responsibilities:

Assisting customers in finding the right clothing items they are looking for
Address customer complaints and inquiries
Load clothing items into the vehicle, unload and neatly pack clothing items on the rail
Welcome and greet customers
Manage point-of-sale processes