Chantell Fortune

Experienced with coordinating traffic operations and implementing efficient processes. Utilizes strategic planning to optimize resource allocation and meet deadlines. Knowledge of maintaining effective communication channels and managing high-pressure situations. Leading teams from project initiation through final delivery. Proficient in analyzing data, achieving deadlines and overseeing budgets. Dedicated to customer satisfaction and skilled at proactive team management.

Night Shift Traffic Manager at INCE (2016-01 – Present)

• Accurately input a comprehensive project plan, in conjunction with Client Service, outlining project objectives, deliverables, timelines, quotes, and milestones into Zoho.
• Clearly understand all key client internal dates, anticipate potential hurdles, identify and assess project risks, and develop risk mitigation strategies.
• Plan according to the time required for production and do not compromise on necessary timeframes.
• Set up kick-off meetings, briefings, reviews, and stand-ups.
• Ensure correct references to projects and different outputs in planning software for accuracy.
• Promptly highlight any procedural checkpoint deviations and bring them to the attention of Client Service.
• Facilitate cross-functional collaboration between departments to ensure all aspects of the project align with the client's objectives and deadlines.
• Ensure the medium used to centralize communications on the project is up to date and informative.
• To keep costs within the quoted amount, strict budgetary constraints will be maintained by accurately allocating resources to the hours denoted on WT.
• Provide a solution via access to Zoho reporting for BDC and Client Service to receive regular budget updates on hours used versus hours remaining on the project.
• Offer strategic insights and recommendations to help Client Service achieve their project and business objectives more effectively, predominantly regarding resources and solutions.
• Identify and mitigate potential risks associated with the project to ensure successful completion.
• Record project analytics and reporting services to provide CS with insights into project performance and effectiveness during and after the project.
• Integrate advanced project management tools and technologies to streamline workflows and improve efficiency.
• Report on performance versus project scope and effort using software.
• Manage freelancers, rates, contracts, and monthly activations

Traffic / Production Manager at Troika Imagineering Works (2014-01 – 2016-01)

• Efficiently coordinate cross-departmental briefings, ensuring timely completion of agency projects.
• Implement a comprehensive job bag tracking system to improve management and oversight.
• Optimize task assignment by collaborating with Creative Directors and Studio Heads for effective resource allocation.
• Clarify project specifications to ensure thorough understanding and provision of essential details.
• Proactively adjust schedules to accommodate unexpected client demands, maintaining workflow continuity.
• Quickly generate accurate cost estimates to support client decision-making.
• Lead weekly status meetings to maintain project momentum and ensure team cohesion.
• Participate in the creative process to accelerate deadlines and enhance output quality.
• Develop detailed production timelines and critical paths for consistent project tracking.
• Conduct daily morning briefings to maintain team focus and schedule adherence.
• Organize regular traffic and studio meetings to ensure unified operations.
• Meet all advertising and non-media deadlines through vigilant oversight and coordination.
• Build strong relationships with Account Managers and Directors, fostering a collaborative work environment.
• Manage the distribution of printed materials, ensuring compliance with specifications and deadlines.
• Oversee schedule confirmations, making adjustments as necessary to ensure deadline adherence.
• Scrutinize, negotiate, and approve final invoice payments while upholding budgetary constraints.
• Create purchase orders in line with supplier quotations to refine procurement processes.
• Continuously update departmental work instructions and reports to support ongoing improvement.

Traffic Manager at Ogilvy & Mather (2010-01 – 2014-01)

• Maintained the highest quality standards, consistently meeting strict deadlines and time frames.
• Ensured effective communication, providing timely updates on project progress.
• Verified the accuracy of briefs from various departments to ensure compliance with specifications.
• Proactively identified and addressed potential issues, highlighting areas of concern.
• Coordinated departmental collaboration to align delivery dates with project goals.
• Conducted thorough checks on electronic files and proofing materials before distribution.
• Led daily status meetings to keep production aligned with project objectives.
• Communicated essential production requirements, such as key lines for outsourced tasks.
• Managed project tracking efficiently using the Chase system, keeping briefs up to date.
• Produced daily status reports and responded promptly to job-related enquiries.
• Performed general studio duties, including filing and scheduling DTP tasks.

Traffic Co-ordinator at Infixion Media (2005-01 – 2012-01)

• Rigorously vetted job bags before dispatch to the production team.
• Facilitated daily communication and coordination of materials with the DTP department.
• Proactively pursued client approvals and materials to ensure adherence to deadlines.
• Executed precise document preparation for production and business management.
• Maintained comprehensive records of advertising materials and related correspondence.
• Managed the full lifecycle of eight journals, from inception to final product, ensuring accuracy in copy lists and figures.
• Upheld high standards in advertising material quality through meticulous attention to detail.
• Provided exceptional client support by generating quotes, processing orders, and handling messages in the absence of business managers.
• Assisted clients with subscription management, including new sign-ups, renewals, and cancellations. Enhanced route planning, saving 15% on fuel costs.

Diploma in English, Afrikaans, Biology, History, Business Economics, Accountancy – Coronationville Secondary School (1996-01 – 2001-01)

Certificate in Call Centre Communications – Conquest for life (2003-01 – 2003-01)

Certificate in Voice Training – Voice Clinic (2014-01 – 2014-01)

Certificate in 120 Hour course – TEFL Universal (2026-01 – 2026-01)