Chepad Botya

I am an academic at heart with a passion for communications and media. My time spent as a PR and Marketing Assistance at Ngokwethu communications helped me develop a value for effective communication and content management. I previously served in the hospitality industry, where that experience harnessed my approach to relationship management. I am someone who works well within a team environment and I am a catalyst for inclusive leadership.

Receptionist at 91 Loop Boutique Hostel (2025-02 14)

• Greet guests warmly and efficiently check them in or out.
• Manage room assignments, rates, and billing accurately.
• Respond promptly to guest inquiries, requests, and complaints.
• Provide information about hotel services, local attractions, and events.
• Handle phone calls, emails, and direct queries to relevant departments.
• Process payments, handle refunds, and manage billing discrepancies.
• Maintain accurate records, including guest information and room assignments.
• Collaborate with other departments to ensure seamless service.
• Ensure the front desk area is tidy and clean

Receptionist at Four Seasons Apartment (2022-08 – 2025-02)

• Welcoming guests and checking their details against their bookings
• Safe guarding the company assets
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as arranging travel and providing information about local amenities and attractions
• Checking guests out

CT Administrative Assistant - Donor Management Department at DKMS-AFRICA (2021-05 – 2021-12)

• Process and manage assignment of incoming requests.
• Support team with donor search; locate new contact information for all donors with invalid or missing contact information and update records.
• Monitor daily donor activities including tracking FedEx shipments and donor appointments.
• Coordinate and reschedule missed donor appointments.
• Provide support to manage correspondence with donor and network partners including automated system correspondence, and weekly network reports.
• Maintain partner profiles in DKMSOne, update as needed.
• Comply with all regulatory requirements, standards, policies, procedures pertaining to the donor management process including: principles of informed consent and Protection of Humans as research Subjects; bone marrow donor registry requirements and standards, applicable FDA and Department of Health regulatory requirements (including, but not limited to FDA good tissue practices and Good Manufacturing Practices; DOH tissue procurement).
• Adhere to quality assurance procedures to ensure donor and patient confidentiality.
• Assist in creation and maintenance of departmental Standard Operating Procedures per required regulations.
• Assists in investigation of Quality Assurance incidents and occurrences.
• Ad hoc activities including research, quality assurance, and process improvement projects.

Guest Service Attendant at Grand West Casino (2015-10 – 2020-09)

• Sign up new Cards to the Guest
• Issue cards when Lost/ Damaged
• Issue pin codes to guests.
• Transfer funds from the old cards to new card.
• Check Points for guests
• Give accurate information to the Guests about the Gaming Casino Promotions
• Advise Guests when necessary
• Draw reports for missing funds from the Guests cards then escalate to Supervisor
• Escalate queries to the manager on shift
• Logging faulty machine to the technicians
• Answer all incoming calls and give relevant information asked by the guests
• Prepare for the oncoming shift
• Draw shift summary
• Communicate with surveillance
• Make sure all GSA are available on the floor(Guest Service attended)

Communications Assistant at WC- Department of Correctional Services (2014-12 – 2015-09)

• Managing communication relations with internal and external stakeholders
• Media monitoring and maintaining accurately and regularly updates on media list
• Writing media statement and memorandums
• Handling enquiries
• Implementing communications strategies
• Conducting research for new campaigns and design media tags
• Media liaison
• Ensure that branding materials and promotional materials are put on place
• Content Development and Photography
• Assisting with room layout and event programmes
• Liaising with service providers to meet the requirements of the event plan.
• Assisting with preparing delegates and media packs.
• Events Calendar Management.
• RSVP coordination.

PR/Marketing Assistant at Ngokwethu Communications (2013-09 – 2014-05)

• Keep calendars (editorial, press conference, events etc.) and media lists.
• Participate in brain storming and planning sessions.
• Assisted in organising and execution of events, campaigns etc.
• Conducted research to assist with PR planning.
• Draft and distribute content such as newsletters and press releases
• Edit videos and presentations as assigned.
• Support relations with stakeholders, media, vendors etc.
• Assist in tracking media coverage or PR metrics (e.g. Web Metrics).
• Invent ways to streamline communication and plan execution.
• Undertake general administrative and clerical duties.

Certificate in Digital Marketing Essentials – IMM Graduate School (2021)

Bachelor's in Public Relations Management – Cape Peninsula University of Technology (2008-01 – 2012-12)

Certificate in Photo Journalism – Media Works Access College (2001-01 – 2001-06)