Cheryl Trout

Receptionist with over 5years of experience specializing in Customer Service,Telephonic Inquiries, Filling,New Business Data Capturing, Petty Cash Control, Daily Banking, Cash and Credit Card Payments.

Receptionist Admin Assistant at Brazilliance Spa (2025-07 – Present)

• Responded to enquiries from clients, vendors and members of public. Answered and directed incoming calls to relevant staff members using multiline telephone system.
• Filed and maintained invoices, customerrecords and other paperwork to facilitate ease ofretrieval.
• Handled confidential documents with discretion,following data protection guidelines to safeguard information.
• Keptreception well-stocked with reading materials, informational pamphlets and importantforms.
• Used Microsoft Office to track information, update records and write correspondence.
• Collaborated effectivelywith customers and staffto maintain smooth-running company operations.
• Captured and processed clientinformation, entering data into online systems forwider company use.
• Provided administrative supportto various departments, aiding in document preparation and filing tasks.
• Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
• Organised smooth flow ofincoming and outgoing parcels and communication.
• Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.

Receptionist at Swiss ReAfrica Limited (2024-05 – 2024-08)

• First point of contact
• Switchboard Operator
• Update all boardrooms with stationery
• Teams' meetings, chats and correspondence

Receptionist at IECAS (2023-01 – 2023-11)

• Receptionistfirst point of contact
• Providing a welcoming and professional experience for visitors
• Operating the switchboard efficiently
• Courier parcels
• Organizing and maintaining filling system
• Managing email correspondence
• Directing all subjects to the admission room
• Updating the subjectlist atthe end of each day

Receptionist at Huisvriend Properties (2007-01 – 2010-01)

• Manage Switchboard
• Uploading and Quality Control of Listings
• Ordering and Control of Office Stationery and Consumables
• Filling
• Printing of Brochures
• All Additional Admin Duties as Requested by Management

Grade 12 in Afrikaans First Language, English Second Language, Geography, Economics, Business Economics, Travel and Tourism – Abet Bridgetown Secondary (2008-01 – 2008-01)