Choshi Mellissa

Customer Service and Administrative professional with over 5 years of experience in aviation and office environments. Skilled in customer support, front desk operations, data entry, and handling high-volume client interactions. Proficient in reservation systems and administrative coordination. Strong communication skills with a focus on delivering efficient and professional service.

Administrator / Receptionist - Mindworx Consulting

(2024-09 - 2025-02)

• Managed front desk operations and welcomed clients and visitors professionally
• Responded to client inquiries via phone and email
• Handled incoming mail, courier deliveries, and document distribution
• Maintained organized filing systems and performed data entry tasks
• Supported internal departments with administrative duties
• Ensured reception area remained clean and fully stocked

Customer Service Agent - NAS – Colossal Aviation Services

(2020-12 - 2024-03)

• Assisted passengers with check-in processes (manual and self-service)
• Issued boarding passes and verified travel documentation
• Provided accurate flight information, including delays and cancellations
• Managed baggage check-in, including weight verification and excess fees
• Assisted passengers with special needs, including wheelchair support
• Resolved customer queries efficiently in a high-pressure environment

Customer Service Agent - BidAir Services

(2017-12 - 2020-08)

• Delivered front-line customer service in a busy airport environment
• Assisted passengers with check-in, boarding, and travel queries
• Communicated flight updates, delays, and schedule changes
• Ensured compliance with baggage and airline policies
• Maintained professionalism while handling customer complaints

Degree in Accounting Science - Accounting Science - UNISA

Certificate in Accounting Science - Accounting Science - UNISA (2014)

Matric (Grade 12) - Kgolokgothla Ledwaba Secondary School (2010)