Chris Kaniki

Bilingual French-English support specialist with 5+ years of experience in tech, investment, e-commerce, travel, and hospitality. I assist B2B and B2C clients in resolving network, software, and SaaS issues via chat, email, and phone. I also remotely guide on-site IT and technicians step-by-step when issues escalate.

Skilled in front desk and administrative tasks, I streamline daily operations and coordinate teams with precision. I’m proficient in Freshdesk, Talkdesk, Zendesk, ServiceNow, AWS, and various remote support tools. Known for clear communication, staying calm under pressure, and delivering fast, friendly service that keeps customers satisfied and businesses running smoothly.

My goal? Is to deliver quick, friendly support that keeps customers happy and businesses moving.

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I am able to work long hours. I have good communication skills and able to work well with people.

Time management is an essential tool for businesses, I am able to meet deadlines’ and work under-pressure. I also have commercial awareness. I want to engage myself in an industry where interacting are being dealt with every day, as this will help me to develop more interpersonal skills needed for my career with hopes to obtain a flexible and challenging position within the company.

I hope to fit within the value chain of the company, in order to contribute to its profit and competitive edge. In so doing, I aim to maintain strong business relations with the company and its clients, in order to exceed the expectations and excel therein.

graduated in project management and Interna relation