Team Leader- Operations
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I have over 10 years in the call center environment, having worked in both outbound and Inbound campaigns ( in Retentions, Sales & Customer Service).
August 2019 to December 2022 Startek South Africa Position: Team Leader (Telkom SMB & Telkom CVM- Outbound)
August 2017 to August 2019 Aegis Global South Africa Position: Team Leader (Telkom CVM – Outbound)
August 2016 to August 2017 Aegis Global South Africa Position: Team Leader (Telkom Fixed line SMB - Business Customers & Mobile - Inbound Sales)
January 2015 to August 2016 Aegis Global South Africa Position: Team Leader (Telkom Fixed line Residential & Mobile – Inbound Sales)
April 2011 – December 2014 Aegis South Africa Position: Team Leader (British Gas – Customer Service Inbound)
June 2009 – January 2011:
Aegis Kenya Limited Position: Team Leader Dealer Support (Yu Network
