Christell Boonzaaier

Professional receptionist and administrative assistant with 21 years of customer service experience. Bilingual (Afrikaans and English) with proven expertise in guest relations, communication management, and administrative support. Seeking a role as Receptionist, Administrative Assistant, or Guest Relations Manager.

Manager - Johan Coetzee Art Gallery - Franschhoek

(2003-01 - 2018-12)

Providing professional service to the collectors, artist and visitors.

• Manage communication with visitors and other outside parties
• Document collections, including sales of art work and consignment stock
• Providing information on the artist, and the exhibition
• Signing guests in, taking payments

Receptionist & Guest Relations Manager - Gable Manor Guesthouse - Franschhoek

(2018-01 - 2024-12)

• Deal with bookings by phone, email, fax or face-to-face
• Complete procedures when guests arrive and leave
• Allocate rooms and give the keys to guests
• Tell guest about the guesthouse facilities and services
• Help with serving breakfast to the guests
• Take and pass on messages to the guests
• Deal with special requests from guests, like restaurant bookings and wine tours
• Prepare bills and take payments
• Deal with complaints or problems

Receptionist & Administrative Assistant - Evergreen Lifestyle Villages - Paarl

(2024-01)

Greeting and directing visitors, residents. Providing a warm welcome to individuals entering the lifestyle center and directing them to the appropriate staff and areas.

• Answering Phones: Managing incoming calls, directing them to the correct person or department and taking messages
• Managing incoming and outgoing mail, and other forms of communication
• Scheduling appointments: Booking appointments for services offered at the lifestyle center, such as shows, art classes, cleaning and gardening
• Providing information: Answering general inquiries about the center's facilities, services
• Administrative support: Assisting with tasks like data entry filing, photocopying and maintaining records
• Handling payments: Processing payments for services and products sold at the center
• Maintaining the reception area: Ensuring the reception area is tidy, presentable and stocked with the necessary supplies

Matriculated - Grade 12 - Groendal Secondary (2002-12)

Computer Literacy Course - BRS Computer Services (2015-12)

Health and Safety - Oxbridge Academy (2017-12)