Operations Customer Experience Agent
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A Tourism Management graduate seeking to work within the tourism and hospitality as well as the customer support sector in South Africa and abroad. My primary goal is to strengthen my work experience and professional skills set as a young individual. I am motivated in making a meaningful impact wherever work opportunities arise.
I have a solid foundation in customer support from my time as a call centre agent, where I developed strong communication, problem-solving, and de-escalation skills. This experience honed my ability to handle diverse customer inquiries, resolve issues efficiently, and maintain a high level of professionalism, all of which I believe are essential for delivering exceptional experiences in the industry.
Operations Customer Experience Agent - Alorica South Africa - Cape Town
(2024-01)
I provided exceptional service to every customer by offering assistance with professionalism and genuine care. As a Customer Experience Operations Advisor at Alorica in Cape Town, where I assist customers with transaction tracking, payment verifications, and resolving complex transfer issues. My role requires strong problem-solving skills, attention to detail, and the ability to remain calm and professional while assisting customers with urgent or sensitive financial matters.
I also provide technical troubleshooting support for account access, card usage, and platform-related issues, ensuring that customers receive timely and accurate assistance.
Customer Support Agent - Merchants
(2023-01 - 2024-12)
I spent my days helping customers navigate a wide range of issues, from technical problems to billing questions. Each call presented a new challenge, requiring quick thinking, patience, and a friendly demeanour to find the best solution. It's a role that demands constant communication and problem-solving, all while representing the company with professionalism and care.
Field Worker - City of Cape Town Social Development & E.C.D. Street People Programme
(2022-01 - 2023-12)
Conducting one-on-one interviews & surveys with destitute individuals who are living on the street, with the aim to finding them alternate accommodation, or reuniting them with their families.
Sales Assistant - Le Coq Sportif Retail Store
(2015-01 - 2016-12)
Sales and customer assistant in a retail outlet store environment, with additional store administration duties on occasion.
Waiter - Rhodes Restaurant
(2012-01 - 2013-12)
Restaurant waiter, cleaner and overall multi-tasker.
National Diploma - Tourism Management - Cape Peninsula University of Technology (2014-01 - 2019-12)
Grade 12 - Cape Town High School (2013-12)
