Cinderella Sisi

Results-driven and versatile Sales Specialist with over 10 years of experience in retail sales, telesales, account management, and client relationship building. Proven track record of consistently exceeding targets, upselling high-value products, managing key accounts, and providing exceptional after-sales support. Highly skilled in negotiation, administrative operations, workflow optimization, and family business management.

Strong interpersonal skills with fluency in multiple languages and a dedicated work ethic.

Business Operations Assistant & Family Caregiver - Family Business / Private Sector - Johannesburg

(2022-02 - 2026-04)

• Operations & Administration: Assisted in managing daily administrative tasks, scheduling, client communication, inventory handling, and basic financial management for a family enterprise.
• Skill Acquisition: Successfully completed driving training and acquired a valid Code 08 Driver's License.
• Family Caregiving: Served as primary healthcare coordinator and caregiver for an unwell family member, demonstrating high resilience, task management, empathy, and personal responsibility.

Sales Consultant - Cielo Furniture Store - Johannesburg

(2019-01 - 2022-01)

• Consulted telephonic and walk-in customers, offering tailored product recommendations and closing high-value sales deals.
• Maintained updated knowledge on full furniture product ranges, ongoing promotions, and corporate sales standards.
• Processed sales orders, discounts, pro-forma invoices, lay-bys, and daily cash-up summaries while managing supervisor reports.
• Liaised with Head Office and logistics teams to track deliveries and resolve after-sales customer inquiries efficiently.

Sales Representative & Admin Officer - Shefield Cars

(2017-06 - 2019-01)

• Managed lead generation, cold calling, customer test drives, and finance application processing for prospective vehicle buyers.
• Utilized Pastel software to prepare formal quotations, pro-forma invoices, and tax invoices for car parts and sales.
• Handled front-desk receptionist duties including switchboard management, mail distribution, and office procurement.

Telesales Agent - 3 Way Marketing

(2013-09 - 2017-05)

• Executed 90–120+ outbound sales calls daily for major insurance providers, meeting and exceeding monthly targets.
• Qualified warm and cold leads, managed campaign tracking via Excel spreadsheets, and set appointments for field consultants.

Call Centre Agent & Financial Services Consultant - Fin Capital / Noko Financial Services

(2009-01 - 2013-09)

• Marketed mobile contracts and financial packages, conducted client debt consultations, captured orders, and managed debt collection.

Diploma - Call Centre Management (2011)

Diploma - Professional Debt Consultant (2010)

Higher Certificate - Local Governance (2008)

Higher Certificate - Business Management (2007)

National Senior Certificate - Matric (2005)