Cindy-Lee Wasserfall

Process and issue monthly invoices to all tenants relating to monthly rental charges, administration fees and other applicable charges Ensure invoices are raised accurately and within agreed billing cycles Allocate receipts and payments to the correct tenant accounts

Debtors Administrator - Capital Land Asset Management

(2025-04)

• Process and issue monthly invoices to all tenants relating to monthly rental charges, administration fees and other applicable charges
• Ensure invoices are raised accurately and within agreed billing cycles
• Allocate receipts and payments to the correct tenant accounts
• Prepare and submit receipt re-allocations for payments received to the accountant
• Monitor outstanding balances and identify overdue accounts/arrear balances
• Maintain accurate tenant/debtor ageing reports
• Investigate and resolve discrepancies for all tenant accounts
• Perform monthly debtor account reconciliations
• Reconcile bank receipts for all tenant accounts
• Investigate and resolve unmatched or unidentified receipts
• Reconcile tenant balances against the tenant transactions
• Identify discrepancies between invoices, receipts and statements
• Prepare and obtain approval for adjustments and write-offs from the accountant/reporting accountant
• Assist with the arrears process and provide support to the legal department
• Drafting and submitting of Letters of Demand
• Negotiate, draft and conclude settlement agreements
• Monitor agreed payment arrangements and ensure commitments are followed up
• Generate and prepare arrear reports and present reports to the legal advisor on a monthly basis
• Provide support to external legal representative by providing the necessary documentation/legal documents
• Assisting with and escalating disputes and queries to leasing/financial/legal function as required
• Ensuring strict adherence to the arrears management policies
• Ensuring all tenant profile and details are accurate on MDA/MRI
• Generate and prepare month-end debtor reports
• Generate and provide supporting documents for financial reporting and audit purposes

Rentals - Maintenance Administrator & Inspections Coordinator - Seeff Properties

(2022-04 - 2025-03)

• Perform and coordinate ingoing, interim and outgoing property inspections
• Drafting of inspection reports and submitting to the relevant portfolio manager
• Drafting and compiling maintenance reports on all properties that is required and submitting to relevant portfolio manager
• Prepare and capture all deposit payment statements
• Prepare and capture all maintenance payment statements
• Process and recon of tenant billing instruction and correct tenant accounts where necessary
• Coordinating of contractors undergoing property inspections
• Obtain, receive and submitting of quotes for approval
• Log and submit all insurance claims to be carried out on all properties
• Assist portfolio managers be ensuring all properties are well maintained
• Report to rental agents and rental accounts manager

Maintenance Administrator - Capitec Bank - Head Office

(2019-04 - 2022-04)

• Receive, record and process maintenance requests from branches / branch infrastructure coordinators
• Generate maintenance work orders and ensure that requests contain accurate and complete information
• Allocate maintenance orders to the appropriate contractor / service provider
• Monitor, investigate and provide information on all additional and outstanding maintenance orders
• Ensure all workmanship from suppliers/contractors are according to specifications
• Assist with prioritising maintenance orders based on urgency, operational impact and agreed service-level requirements
• Obtain the relevant job completion required documentations according to specifications
• Upload and capture all information received by suppliers/contractors to the relevant tasks
• Investigate and provide feedback on invoice queries to the relevant department
• Obtain and receive amended invoices queried by the relevant department

Rental Account - Administrator - Seeff Properties

(2016-02 - 2019-04)

• Receive and reconcile of monthly council rates accounts
• Reconcile, capture and submit all payments for council rates account on behalf of owners
• Reconcile, capture and submit tenant charges monthly for utilities
• Ensure all council invoices received are kept on database in the correct allocated file
• Process and recon of tenant billing instruction and correct tenant accounts where necessary
• Process and recon of council rates accounts and correct where necessary
• Receive and processing of levy, municipal and other expenses to be paid on behalf of the owner
• Liaise, resolve and assist with all levy and municipal account queries
• Prepare, process and submit both tenant and owner statements monthly
• Follow up on all arrear’s accounts (levies, utilities and rental)
• Load new properties and tenants on property management system
• Prepare and capture all deposit payment instructions
• Prepare and capture all maintenance payment instructions
• Drafting and compiling maintenance reports on all properties that is required and submitting to relevant portfolio manager
• Report to rental accounts manager
• Assist portfolio manager with all daily tasks

Rentals - Maintenance Administrator - Faircape Property Developers

(2014-08 - 2016-01)

• Capture and processing of all maintenance requests reported by portfolio manager / tenant
• Liaise and report to all portfolio managers
• Liaising with tenant / owners
• Liaising with suppliers and contractors assigned to all maintenance
• Ensuring that all jobs are completed accordingly and efficiently
• Prepare, capture and issue weekly reports
• Handling and dealing with queries relating to certain leasing units and reporting feedback to the relevant portfolio manager
• Coordinating of contractors undergoing property maintenance
• Obtain, receive and submitting of quotes for approval
• Prepare/issue completed orders/invoices for payment
• Tracking of invoices/quotes assigned to certain jobs

Maintenance - Accounts Administrator - Kirstenbosch Botanical Gardens

(2011-09 - 2014-08)

• Screening and directing of telephone calls
• Record keeping and faxing of documents
• Updating weekly schedules for the venue’s meeting/conference room
• Liaising with supplier/contractor queries regarding quote/invoices issued
• Ordering of stock required on a daily basis
• Tracking and record keeping of completed projects
• Tracking and record keeping of all quotes/invoices received
• Record keeping of petty cash used on a day-to-day basis
• Issuing monthly report on petty cash expenses
• Preparing petty cash invoices to be submitted to finance
• Capturing, prepare, issue and tracking of monthly invoices

Pastel Accounting (Certificate) - Varsity College, Rondebosch, Cape Town (2011)

Grade 12 (Senior Certificate) - Steenberg High School (2010)

Statement of Attainment in Bookkeeping - TAFE - Northern Sydney Institute (Hornsby College) (2007)