Cindy Rambuda

Customer-focused Call Centre and Sales Consultant with 9 years' experience in the telecommunications industry. Highly skilled in outbound sales, inbound customer service, objection handling, complaint resolution, and working in target-driven environments. Proven top performer with a strong record of exceeding sales targets and earning monthly incentives. Seeking a long-term call centre role where strong communication and sales skills can add value.

Sales Consultant at Afrizon Telecommunications (2016-02 – 2025-07)

Campaigns handled: Vodacom (2016–2022) MTN (2022–2025). Conducted high-volume outbound sales calls promoting mobile contracts and services. Handled inbound calls from customers regarding queries, complaints, and follow-ups. Achieved and consistently exceeded daily and monthly sales targets. Applied effective objection handling techniques to close sales and retain customers.

• Campaigns handled: Vodacom (2016–2022) MTN (2022–2025)
• Conducted high-volume outbound sales calls promoting mobile contracts and services
• Handled inbound calls from customers regarding queries, complaints, and follow-ups
• Achieved and consistently exceeded daily and monthly sales targets
• Applied effective objection handling techniques to close sales and retain customers
• Resolved customer issues by calling clients back and ensuring full resolution
• Accurately captured and updated customer information on CRM systems
• Maintained high standards of call quality, compliance, and customer satisfaction
• Worked successfully in a fast-paced, performance-driven call centre environment

National Diploma in Local Government Management – Tshwane University Of Technology (2009-01 – 2012-12)